Notification system for upcoming shifts and changes

Purpose

1.1. Automate and streamline a notification system informing cookie shop staff about upcoming shifts and real-time changes, ensuring operational efficiency, reduced absenteeism, and minimizing scheduling conflicts.
1.2. Automated notifications cover new shift allocations, swaps, cancellations, and reminders, keeping staff updated in real-time via multiple communication channels while reducing manual coordination workload.
1.3. Facilitates a fully automated schedule dissemination and update pipeline, promoting staff accountability and improved shift coverage.

Trigger Conditions

2.1. Scheduled shift start time approaching (e.g., 24h, 2h, 30m before).
2.2. Manager updates, approves, or modifies schedule in staff management system.
2.3. Employee initiates a shift swap or leave request.
2.4. Emergency or unplanned changes to shifts (e.g., sick leave, shop closure) require immediate notification to affected staff.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS via Programmable Messaging API; configure webhook trigger for each scheduling event; sample config: schedule-trigger → webhook → Twilio API: POST /Messages.

3.2. SendGrid
• Feature/Setting: Automate email notifications via SendGrid REST API /mail/send; integrate trigger-action to auto-email staff when shift changes occur.

3.3. Slack
• Feature/Setting: Automate direct message or channel notification using Slack Bot API (chat.postMessage); link schedule platform to Slack via webhook.

3.4. Microsoft Teams
• Feature/Setting: Automate shift alerts using Microsoft Graph API (send chatMessage); connect Teams bot for staff pings on schedule updates.

3.5. Google Calendar
• Feature/Setting: Automate shift event insertion, update, or cancellation using Calendar API (events.insert/events.patch); auto-sync schedule system events.

3.6. Zoom
• Feature/Setting: Automate meeting invites for shift briefings with Zoom API (POST /meetings); trigger on schedule update for key staff.

3.7. WhatsApp (via Twilio)
• Feature/Setting: Automate WhatsApp shift notices with Twilio API (POST /Messages + messaging_service_sid with WhatsApp number).

3.8. Mailgun
• Feature/Setting: Automate transactional staff emails on shift activity; connect via Mailgun API /messages, trigger on shift assignment.

3.9. Discord
• Feature/Setting: Automate staff alerts through Discord Bot API (POST /channels/{channel.id}/messages) for shift notifications in dedicated channels.

3.10. PagerDuty
• Feature/Setting: Automate escalated notifications for critical shop operations using PagerDuty API (POST /incidents); alert backup staff.

3.11. Pushover
• Feature/Setting: Automate mobile push notifications with Pushover API (POST /messages); instantly notify off-site staff of changes.

3.12. Telegram
• Feature/Setting: Automate bot-based staff updates using Telegram Bot API (sendMessage) for shift and schedule notifications.

3.13. Facebook Messenger
• Feature/Setting: Automate scheduled staff updates using Messenger Platform Send API (messages endpoint) for direct staff messaging.

3.14. Zendesk
• Feature/Setting: Automate Zendesk ticket creation for schedule conflicts or missed shifts using API (POST /api/v2/tickets).

3.15. Asana
• Feature/Setting: Automate task assignment for shift reminders and confirmations using Asana API (tasks endpoint) triggered by schedule updates.

3.16. Monday.com
• Feature/Setting: Automate board updates and notifications using Monday API (change_column_values for person/status columns) to reflect shift changes.

3.17. Salesforce
• Feature/Setting: Automate staff task creation (shift reminders) via Salesforce API (Tasks endpoint); optionally automate reporting missed shifts.

3.18. Intercom
• Feature/Setting: Automate targeted staff messages or in-app notifications on shift updates using Intercom API (messages/notifications endpoint).

3.19. Freshdesk
• Feature/Setting: Automate ticket or alert generation for schedule issues using Freshdesk API (POST /api/v2/tickets); ensures operational continuity.

3.20. BambooHR
• Feature/Setting: Automate time-off, shift swap, and schedule notifications integrated via BambooHR API (employee.workingStatus API endpoint).

3.21. Zoho People
• Feature/Setting: Automate shift notifications, absence alerts, and approvals using Zoho People’s Schedule/Attendance API.

3.22. HubSpot
• Feature/Setting: Automate custom workflow notifications for staff shifts with HubSpot Workflows API (automation triggers).

3.23. Microsoft Outlook
• Feature/Setting: Automate calendar invites and shift updates via Outlook Calendar API (v1.0/me/events); integrate automated reminders.

3.24. Pushbullet
• Feature/Setting: Automate instant browser and mobile push alerts using Pushbullet API (pushes endpoint) for urgent schedule changes.

3.25. Jira
• Feature/Setting: Automate issue creation or comment for missed/changed shifts via Jira REST API (POST /issue, add comment).

3.26. Smartsheet
• Feature/Setting: Automate sheet rows and notifications; configure Smartsheet API (rows endpoint) on schedule changes to notify users.

Benefits

4.1. Automates multi-channel delivery, ensuring staff never miss critical shift updates.
4.2. Eliminates manual communication, saving management time and reducing errors.
4.3. Automated notifications boost punctuality, engagement, and overall scheduling reliability.
4.4. Centralized, automated workflows allow rapid adaptation to last-minute changes.
4.5. Scalable automation: as team grows, notification complexity is handled easily by automators.