Reviews & Reputation ManagementPurpose
1.2. Automator flags patients identified as detractors for reputation repair workflows, feedback collection, and retention via automated outreach.
1.3. Automates extraction, scoring, and classification across multiple review channels to increase patient satisfaction and preserve practice reputation.
1.4. Automating this workflow improves operational efficiency, ensuring no negative sentiment is overlooked and increasing conversion of detractors into promoters.
Trigger Conditions
2.2. Automator checks for star rating ≤ 3, negative keywords, or sentiment score below a set threshold.
2.3. Follow-up sequence is automatedly launched on qualifying review detection.
Platform Variants
3.1. Google My Business
• API: Google My Business API ‘accounts.locations.reviews.list’ to monitor and automate review ingestion.
3.2. Facebook
• Graph API: ‘/page-id/ratings’ endpoint for automated review stream capture.
3.3. Yelp
• Fusion API: ‘/businesses/{id}/reviews’ endpoint for inbound review automation.
3.4. Podium
• Integration: Review Inbox; automate webhook on review arrival with rating ≤ 3 triggers follow-up.
3.5. Birdeye
• Automation: Detractor tag via low-rating auto segmentation rule.
3.6. Zendesk
• API: Ticket Automations for negative feedback; trigger ‘detractor’ ticket label.
3.7. Intercom
• Webhook: Feedback object trigger; automated tag for <4-star ratings.
3.8. Twilio SMS
• Feature: Programmable Messaging — automated detraction triggers personalized follow-up SMS.
3.9. Mailchimp
• API: Automated segment created for low rating sources; launches apology/feedback email campaign.
3.10. Salesforce Health Cloud
• Flow: Create Case on low score; auto-routing for follow-up to patient satisfaction specialist.
3.11. Freshdesk
• Automation: Ticket is created and auto-labeled as ‘detractor’ for patient coordination.
3.12. Slack
• Incoming Webhooks: Channel alert for automated review segment notifications.
3.13. Microsoft Teams
• Connector: Automated message to management channel on detractor segmentation.
3.14. HubSpot
• Workflow: Low NPS automation list triggers ‘Recover Detractors’ email workflow.
3.15. SendGrid
• Automation: Event webhook for emails to segmented detractors.
3.16. Zapier
• Multi-step Zap: Automated trigger on new negative review across connected apps.
3.17. Segment
• Feature: Traits updated for ‘detractor’ profile property for cohort automation.
3.18. ActiveCampaign
• Automation: Tag and automated series for poor survey responses.
3.19. SurveyMonkey
• Webhook: Real-time API for negative feedback flagging and automated segmentation.
3.20. Power Automate
• Flow: Automated review ingestion and detractor segmentation, triggers follow-up task or outreach email.
3.21. Google Sheets
• Script/API: Automated row append and color code if review ≤ 3-stars for dashboard tracking.
3.22. Trello
• Butler Automation: Card automatically created and labeled ‘detractor’ with reviewer details.
3.23. Monday.com
• Automation: Low-score review triggers new pulse; assign follow-up status automatedly.
3.24. Notion
• API: Database item for detractor logged and automation of feedback workflow triggered.
Benefits
4.2. Automating outreach maximizes retention, repair opportunities, and practice reputation.
4.3. Automation enables scalable, fast response to detractors, boosting operational efficiency.
4.4. Consistent automated handling reduces manual workload and error risk, standardizing patient experience improvements.
4.5. Segmentation automator provides actionable data for ongoing team coaching and service quality upgrades.