Automated ticket creation for customer inquiries

Purpose

1. Automate ticket creation whenever customer inquiries are received via various retail channels (email, chat, website, social media, phone, SMS) for seamless after-sales and customer support in a costume jewelry shop.

2. Ensure all customer questions, complaints, and requests instantly trigger an automated support workflow, reducing resolution time and ensuring consistent follow-up.

3. Automating this process centralizes communications, tracks requests, and guarantees no inquiries are lost, helping enhance customer satisfaction and operational efficiency in the fashion accessories sector.

Trigger Conditions

1. Incoming emails to designated support addresses.

2. New chat messages via website live chat widget.

3. Direct messages or comments on social media channels (Facebook, Instagram, Twitter, TikTok).

4. Contact form submissions on ecommerce site.

5. SMS or WhatsApp messages.

6. Missed calls or voicemails detected from VoIP or telephony integrations.

7. Updates or replies to existing tickets indicating unresolved customer issues.

8. Negative customer satisfaction survey responses.

Platform Variants (with described API/feature integration)

1. Zendesk

• Feature/Setting: "Create Ticket" API. Configure endpoint at /api/v2/tickets for POST requests with customer details and inquiry content.
  

2. Freshdesk

• Feature/Setting: "Tickets API". Use POST /api/v2/tickets to automate creation.
  

3. Salesforce Service Cloud

• Feature/Setting: Case Creation. Configure "Create a Record" in CASE object via REST API.
  

4. Intercom

• Feature/Setting: "Create Conversation" endpoint; automates new tickets from inbound messages.
  

5. HubSpot Service Hub

• Feature/Setting: "Engagements API" (POST /engagements/v1/engagements) for automated ticket creation upon new inquiry.
  

6. Zoho Desk

• Feature/Setting: "Tickets API". Automator posts to /api/v1/tickets with inquiry details.
  

7. Jira Service Management

• Feature/Setting: "Create Issue" via POST /rest/api/2/issue for ticket object of type "Service Request".
  

8. ServiceNow

• Feature/Setting: Table API (POST to /api/now/table/incident for customer tickets).
  

9. Microsoft Dynamics 365 Customer Service

• Feature/Setting: "Create New Case" with Data Service API for automated ticketing.
  

10. Kustomer

• Feature/Setting: Conversations POST /v1/conversations to create inquiry ticket.
  

11. HelpScout

• Feature/Setting: POST /v2/conversations to automate creation of tickets from multiple input sources.
  

12. Gorgias

• Feature/Setting: Tickets API; automates new ticket creation on POST /api/tickets.
  

13. Front

• Feature/Setting: Create a conversation using POST /conversations/new for ticket automation.
  

14. Kayako

• Feature/Setting: Tickets API POST /api/v1/tickets with payload mapped from inquiry.
  

15. HappyFox

• Feature/Setting: "Create Ticket" REST endpoint POST /api/1.1/json/ticket/.
  

16. osTicket

• Feature/Setting: Ticket Open API, automates creation when POSTing form data to /api/tickets.json.
  

17. LiveAgent

• Feature/Setting: Tickets API (POST /api/v3/tickets/) for automating customer ticket intake.
  

18. Groove

• Feature/Setting: Ticket API—integrate automator to POST /v1/tickets with new inquiry metadata.
  

19. OTRS

• Feature/Setting: TicketCreate endpoint via REST API for automatedly logging tickets.
  

20. Freshservice

• Feature/Setting: "Create Ticket" (POST /api/v2/tickets) for automated processing of customer inquiries.
  

21. Slack

• Feature/Setting: Configure Slackbot to forward messages with support keywords to automator, which then posts to helpdesk API.
  

22. Google Workspace (Gmail)

• Feature/Setting: Automate via "watch" trigger; on email with specified criteria, automator posts content to helpdesk API.
  

Benefits

1. Automating ticket creation ensures inquiries are never missed, improving response SLAs.

2. Automatedly tracks all communication for audit and compliance purposes.

3. Centralizes and categorizes all after-sales requests for improved customer satisfaction.

4. Enables scalable support operations with minimal manual intervention.

5. Frees staff from repetitive intake tasks, automating resource allocation for more complex customer needs.