Notify kitchen and staff in real time when new orders arrive

Purpose

 1.1. Automate real-time notifications to kitchen and staff when new orders are placed in a North African cuisine restaurant.
 1.2. Facilitate seamless order processing by instantly alerting relevant team members across multiple channels, reducing delays and manual coordination.
 1.3. Enhance customer experience by automating the order flow, increasing kitchen throughput and staff readiness.
 1.4. Centralize notification management, making it automatable and scalable as order volume increases.

Trigger Conditions

 2.1. A new online or POS order is received via digital systems.
 2.2. Order status changes to "confirmed" within the restaurant’s order management solution.
 2.3. A manual entry is logged for phone or walk-in orders in the central dashboard.
 2.4. Automated API call indicating order placement from a third-party ordering platform.

Platform Variants

 3.1. Twilio SMS
  • Feature/API: Programmable SMS – automate order alerts to kitchen staff’s mobile numbers (sample: sendMessage API, use order details as message body).
 3.2. Slack
  • Feature: Incoming Webhooks – automated channel notifications for each new order (sample: POST to a kitchen channel webhook URL).
 3.3. Microsoft Teams
  • Feature: Incoming Webhook Connector – automates order summaries pushed to dedicated team channels.
 3.4. Discord
  • Feature: Webhook – automatedly posts order updates into a specified staff channel.
 3.5. PagerDuty
  • Feature: Events API v2 – automate high-priority pings to kitchen leads on urgent/large orders.
 3.6. Telegram
  • Feature: Bot API – automatedly sends messages to kitchen or staff group chats.
 3.7. WhatsApp Business API
  • Feature: Message API – automates sending structured order notifications to kitchen staff groups.
 3.8. Gmail
  • Feature: SMTP/REST API – automatic email alerts to kitchen, subject includes order number (configured with order triggers).
 3.9. Microsoft Outlook
  • Feature: Office 365 Send Mail API – automate structured order emails to staff mailing list.
 3.10. Google Chat
  • Feature: Webhook – automated cards posted to group space with order details.
 3.11. Zendesk
  • Feature: Ticket Create API – automate order tickets assigned to kitchen with due time.
 3.12. Freshservice
  • Feature: Ticket API – automatically generates kitchen tickets on order receipt.
 3.13. HubSpot
  • Feature: Workflow Automation – automates task assignment for new orders.
 3.14. ServiceNow
  • Feature: Create Incident API – automates incident creation for special order conditions.
 3.15. Notion
  • Feature: Database API – automated data entry for real-time kitchen queue board.
 3.16. Trello
  • Feature: Cards API – automates new card creation per order for kitchen tracking.
 3.17. Jira
  • Feature: REST Issue API – automated ticket creation for prep teams.
 3.18. Asana
  • Feature: Task API – automate new task for each order received.
 3.19. Google Sheets
  • Feature: Sheets Append API – automatedly logs each order in a shared kitchen sheet.
 3.20. Salesforce
  • Feature: Flow Builder – automates case/task notifications to staff teams on new order events.

Benefits

 4.1. Automated notifications ensure kitchen and staff are instantly aware of all new orders, minimizing preparation delays.
 4.2. Automation removes manual order communication, reducing errors and missed tickets.
 4.3. Multi-channel automating approach adapts to the preferred staff platform, increasing reliability.
 4.4. Automating notification workflows supports scalability for growing order volume.
 4.5. Centralized automation enables easy monitoring, audit, and optimization of the kitchen notification process.