Communication & EngagementPurpose
1.2. Enable automated solicitation, gathering, analysis, and routing of responses to improve club operations, engagement, and satisfaction.
1.3. Implement continuous, event-driven, and scheduled automations to collect insights on matches, events, facilities, and communications.
1.4. Automate follow-up workflows for non-responders or negative feedback to streamline engagement.
1.5. Centralize and automate feedback data handling for reporting and service improvement loops.
Trigger Conditions
2.2. Manual trigger: after a match or club activity is logged.
2.3. Automated trigger: member joins club, books a facility, or attends a lesson.
2.4. Conditional trigger: negative sentiment detected in communications, or NPS (Net Promoter Score) threshold breached.
Platform Variants
3.1. Google Forms
• Feature/Setting: Automate form generation and sending via email trigger (Google Forms API + Gmail API).
3.2. Microsoft Forms
• Feature/Setting: Automate survey send after event via Microsoft Graph API—POST /me/sendMail.
3.3. Typeform
• Feature/Setting: Automate survey link generation and distribution through Typeform Webhooks and Email APIs.
3.4. SurveyMonkey
• Feature/Setting: Automate feedback campaigns via SurveyMonkey API—CreateCollector, SendSurvey.
3.5. Jotform
• Feature/Setting: Automate conditional survey send and result import with Jotform API.
3.6. Zoho Survey
• Feature/Setting: Automate survey invitations by triggering Zoho Survey API—/sendmail endpoint.
3.7. Mailchimp
• Feature/Setting: Automator to trigger survey email campaign post-event; use Mailchimp API—POST /campaigns.
3.8. Twilio SMS
• Feature/Setting: Automated SMS survey invitation with survey link, using Twilio Programmable SMS API—/Messages.
3.9. SendGrid
• Feature/Setting: Automate transactional survey emails using SendGrid API—POST /mail/send.
3.10. Slack
• Feature/Setting: Automate club member survey via Slack message or poll with Slack API—chat.postMessage.
3.11. WhatsApp Business
• Feature/Setting: Automate WhatsApp message distribution for surveys via WhatsApp Business API—/messages.
3.12. HubSpot
• Feature/Setting: Automate follow-up survey workflow with HubSpot Workflows API—POST /automation/v3/workflows.
3.13. Salesforce
• Feature/Setting: Automate feedback task assignment post-event using Salesforce Flow API.
3.14. Airtable
• Feature/Setting: Automated survey response collection and logging via Airtable API—PATCH /v0/{baseId}/{tableIdOrName}.
3.15. Microsoft Teams
• Feature/Setting: Automate survey prompt to channels post-activity using Microsoft Graph API—POST /chats.
3.16. Facebook Messenger
• Feature/Setting: Automate feedback requests using Messenger Send API for bots—/me/messages.
3.17. Intercom
• Feature/Setting: Automate in-app feedback surveys with Intercom API—POST /messages.
3.18. Zendesk
• Feature/Setting: Automate survey ticket creation or customer satisfaction automatons via Zendesk API—POST /tickets.
3.19. MailerLite
• Feature/Setting: Automate bulk survey invitation emails with MailerLite Campaigns API.
3.20. Eventbrite
• Feature/Setting: Automate post-event feedback request via Eventbrite API—POST /events/{event_id}/attendees/survey.
3.21. Qualtrics
• Feature/Setting: Automate robust feedback data collection via Qualtrics API—POST /responseimports (EX).
3.22. Monday.com
• Feature/Setting: Automate task update or pulse creation for survey actions using Monday.com API—POST /v2.
Benefits
4.2. Ensures targeted, timely, and context-relevant feedback automations after each event or interaction.
4.3. Automated tracking of non-responses, issuing reminders, and aggregating results without manual check-ins.
4.4. Automates reporting and data visualization to facilitate executive decisions and club improvements.
4.5. Lower risk of feedback loss with auditable, automated logging and analytics for every communication path.