Collection and management of customer feedback and ratings

Purpose

1.1. Automate the collection, storage, analysis, and management of customer feedback and ratings post-visit or after events at a curling rink.
1.2. Automatedly gather insights to drive facility improvements, enhance customer experience, meet compliance regulations, and support marketing automation.
1.3. Automate feedback loop closure and reputation management for sports facilities through multichannel engagement and automated responses.

Trigger Conditions

2.1. Automated feedback requests triggered after customer session ends or booking is marked complete.
2.2. Automate sending feedback prompts following payment confirmation, event conclusion, or predefined time delays.
2.3. Automatedly detect social mentions or online reviews for prompt management automation.

Platform Variants

3.1. Google Forms
• Feature: Automate form distribution via API or webhook after a game; configure automated response collection and export.

3.2. Typeform
• Feature: Automate personalized survey invites with POST /responses; webhook to receive completed feedback.

3.3. SurveyMonkey
• Feature: Automator triggers survey invitations on event finishing; API POST /surveys/{id}/collectors.

3.4. Microsoft Forms
• Feature: Automate collection using Microsoft Graph API GET /forms and POST /responses via scheduled automation.

3.5. Zendesk
• Feature: Automate feedback tickets creation with POST /api/v2/tickets triggered by event completion.

3.6. Salesforce Service Cloud
• Feature: Automate case creation and feedback entry logging with REST API POST /services/data/vXX.0/sobjects/Case/.

3.7. HubSpot
• Feature: Automate feedback form email sending via POST /crm/v3/objects/feedback_submissions; auto-tag and assign.

3.8. Mailchimp
• Feature: Automate feedback campaign via POST /automations and handle responses with GET /reports.

3.9. Twilio SMS
• Feature: Automate SMS feedback requests POST /Messages; automate ingestion of SMS replies via webhook.

3.10. SendGrid
• Feature: Automate email dispatch of rating forms via API v3/mail/send; automate webhook to parse responses.

3.11. Slack
• Feature: Automate direct messaging surveys with chat.postMessage; automate reminders and feedback parsing.

3.12. WhatsApp Business API
• Feature: Automate feedback collection via POST /messages and automatedly handle user replies via webhook.

3.13. Facebook Messenger API
• Feature: Automate sending rating requests and parsing automated replies; automate follow-up via webhook events.

3.14. Freshdesk
• Feature: Automate ticket generation and tagging with feedback; POST /api/v2/tickets to initiate feedback automation.

3.15. Zoho CRM
• Feature: Automator for feedback survey workflow POST /crm/v2/functions, automate feedback-driven trigger actions.

3.16. JotForm
• Feature: Automate survey distribution using API POST /form/{id}/submissions; webhook for automated response handling.

3.17. AirTable
• Feature: Automate feedback logging and reporting with API PATCH /v0/{baseId}/{tableName}; automate notifications.

3.18. Trello
• Feature: Automate card creation for received feedback via API POST /1/cards; automate board sorting/labeling.

3.19. Notion
• Feature: Automate feedback record creation in a database via notion.pages.create; automate page linking and reminders.

3.20. Monday.com
• Feature: Automate item creation on boards for new feedback with POST /v2/items; automate status and follow-up sequencing.

3.21. Instagram Graph API
• Feature: Automate collection of direct feedback via messaging endpoints and hashtags with GET /me/messages.

3.22. Google Sheets
• Feature: Automate row insertions for each feedback entry with API append; automate triggers for analytics dashboards.

3.23. Power Automate
• Feature: Automator to integrate and automate multi-app feedback routing, automated alerts, and notifications.

3.24. PipeDrive
• Feature: Automate activity creation for feedback follow-ups via POST /v1/activities.

Benefits

4.1. Automates large-scale, consistent feedback collection without staff intervention or manual input errors.
4.2. Automated analysis delivers actionable insights rapidly for management and marketing automation.
4.3. Automation improves response rates and customer experience with timely, targeted prompts.
4.4. Automates regulatory compliance through auditable, automated feedback trails and retention.
4.5. Centralizes and automates feedback management across platforms for reputation and quality automation.