Automated requests for Google My Business reviews

Purpose

1.1. Automate the process of requesting Google My Business (GMB) reviews from customers of the curtain store after purchase or service fulfillment.
1.2. Automatedly increase the number and recency of customer reviews to boost online reputation and local SEO.
1.3. Support marketing automation by engaging recent buyers with personalized review requests via multiple channels.
1.4. Automated reminders, tracking review submissions, and optimizing outreach timing for higher customer response rates.

Trigger Conditions

2.1. Automated trigger upon completed sale in POS or e-commerce system.
2.2. Automation following successful delivery confirmation from logistics provider.
2.3. Triggered after in-home installation service completion is logged in CRM.
2.4. Manual staff-triggered automation for ad hoc review requests.
2.5. Triggered when invoice is marked as paid in accounting software.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Automate outbound SMS review requests post-purchase.
- Sample: Use Twilio SMS API to send templated review invite with GMB link.
3.2. SendGrid
- Feature/Setting: Automatedly email review requests on order status "fulfilled".
- Sample: Configure SendGrid Transactional Templates triggered via API.
3.3. Mailchimp
- Feature/Setting: Automate post-purchase review campaigns with audience segmentation.
- Sample: Use automation journeys triggered by integration webhook.
3.4. HubSpot
- Feature/Setting: Automate follow-up sequences in CRM workflow with GMB review CTA.
- Sample: Create workflow with email/SMS actions post-service ticket close.
3.5. ActiveCampaign
- Feature/Setting: Automated review request emails when contact enters post-purchase pipeline.
- Sample: Use automation builder with conditional logic for timing.
3.6. Salesforce
- Feature/Setting: Automated process builder to send review invite when opportunity is closed-won.
- Sample: Configure Email Alerts or SMS via Salesforce automation tools.
3.7. Zapier
- Feature/Setting: Multi-platform triggers to automate review requests from various events.
- Sample: Trigger on Stripe/Shopify/new row in Google Sheets, send review invite.
3.8. Shopify
- Feature/Setting: Automated post-sale review request using Shopify Flow or webhook.
- Sample: Trigger after order delivered; send email/SMS with GMB link.
3.9. Klaviyo
- Feature/Setting: Automate personalized review requests using post-purchase flow.
- Sample: Use event-based automation to deliver review message.
3.10. Google Sheets
- Feature/Setting: Trigger automation when a new customer row is added.
- Sample: Use Apps Script or integration to send GMB review email.
3.11. Pipedrive
- Feature/Setting: Automate review request when deal reached "won" stage.
- Sample: Workflow automation for email/SMS dispatch.
3.12. Slack
- Feature/Setting: Internal notification to staff for manual review follow-up automation.
- Sample: Send message to team channel on trigger event.
3.13. GMail (Google Workspace)
- Feature/Setting: Automatedly send templated review email using Apps Script.
- Sample: Trigger on new customer entry.
3.14. Freshdesk
- Feature/Setting: Automate review request on ticket resolution.
- Sample: Set automation rule to send GMB invite.
3.15. Zendesk
- Feature/Setting: Automatedly dispatch review request email post-ticket close.
- Sample: Use triggers and automations to send GMB link.
3.16. Intercom
- Feature/Setting: Automate in-app review message following a support chat.
- Sample: Use series or campaigns automation.
3.17. WhatsApp Business API
- Feature/Setting: Automated WhatsApp outbound messages with review request.
- Sample: Use messaging automation with GMB link.
3.18. Customer.io
- Feature/Setting: Automate triggered emails or SMS based on completed customer journeys.
- Sample: Configure workflow to auto-send GMB review requests.
3.19. Airtable
- Feature/Setting: Trigger automation on new record in customer database.
- Sample: Use Airtable Automations to send email or webhook for review.
3.20. Microsoft Power Automate
- Feature/Setting: Automate review email or SMS on customer stage change.
- Sample: Trigger flows linked to Dynamics or Outlook.

Benefits

4.1. Automates customer touchpoints to collect more reviews efficiently.
4.2. Automatedly improves online visibility and reputation for curtain store retail.
4.3. Enables scalable, personalized and timely marketing automation.
4.4. Automator improves feedback cycles and service optimization.
4.5. Reduces manual workload; automatable across channels and platforms.
4.6. Centralized automation boosts customer engagement and loyalty.
4.7. Automating underpins data-driven marketing for performance tracking.