Alerting production team on urgent priority jobs

Purpose

1.1. Automating alerts to the production team for urgent or high-priority decal print jobs ensures immediate action, reduces delays, and eliminates missed deadlines in the artwork, print, and production workflow.
1.2. Streamlines and automates internal communication, guaranteeing that time-sensitive orders receive prompt handling by relevant staff.
1.3. Integrates multiple platforms for alerting, routes job data, automates escalations, and supports auditing of communication flow within the signage industry’s decal sector.

Trigger Conditions

2.1. Automated new job entry flagged as “urgent” in the order management system.
2.2. Manual flagging of existing jobs as “high-priority” by sales, design, or management teams.
2.3. Automatic escalation triggered by proximity to client deadlines (e.g., <24 hours remaining).
2.4. Automated workflow triggers when artwork is approved or print files are completed.
2.5. API-triggered automator from custom CRM or job boards upon data updates indicating priority.

Platform Variants

3.1. Slack
• Feature: Incoming Webhooks
• Setting: Configure webhook URL, automate POST with job details when triggers occur.
3.2. Microsoft Teams
• Feature: Incoming Webhooks
• Setting: Automate JSON payload into production channel, include job metadata.
3.3. Twilio
• Feature: Programmable SMS API
• Setting: Automate SMS alert for “urgent” jobs to mobile phones; configure /Messages endpoint.
3.4. SendGrid
• Feature: Email API
• Setting: Automate transactional emails to production with high-priority tags; configure /mail/send endpoint.
3.5. AWS SNS (Simple Notification Service)
• Feature: Publish API
• Setting: Automate publishing messages to production phone numbers or email endpoints.
3.6. Pushover
• Feature: API Messages
• Setting: Automate push notification streams to production mobile devices; use /messages endpoint.
3.7. PagerDuty
• Feature: Events API v2
• Setting: Automate incidents for urgent jobs; post event payload to /v2/enqueue.
3.8. Discord
• Feature: Webhook URL
• Setting: Automate POST to production channel with detailed markup for clarity.
3.9. Jira
• Feature: Issue Creation API
• Setting: Automate issue creation for urgent jobs with label “Production Alert”.
3.10. Monday.com
• Feature: Create Item API
• Setting: Automator creates a board item flagged as “urgent job” in production workflow.
3.11. Asana
• Feature: Tasks API
• Setting: Automate new task creation, assign to production, set priority to “high”.
3.12. Trello
• Feature: Card API
• Setting: Automate high-priority card on production board in “Urgent” list.
3.13. Zendesk
• Feature: Ticket API
• Setting: Automates creation of urgent support/production ticket and notifies team.
3.14. Google Chat
• Feature: Webhook
• Setting: Automate POST alert to production room, custom bot for automation flow.
3.15. Notion
• Feature: Database API
• Setting: Automate new entry with tag “production alert”; notify via integration.
3.16. Basecamp
• Feature: Ping/To-do API
• Setting: Automate Basecamp Ping message or create urgent to-do in production.
3.17. Airtable
• Feature: Automation/Script
• Setting: Automate updating row status and email notification to production contacts.
3.18. Workato
• Feature: Workflow Automation
• Setting: Automate cross-platform alerts integrating with production applications.
3.19. Zapier
• Feature: Multi-step Zaps
• Setting: Automates urgent trigger, runs notification via chosen app (email, Slack, etc).
3.20. Google Sheets
• Feature: Script Editor/Apps Script
• Setting: Automator script updates row to “urgent” and sends automated email alert.

Benefits

4.1. Automatedly ensures time-sensitive job data does not go unnoticed or actioned late.
4.2. Automates multichannel notifications, reducing risk of message loss.
4.3. Centralizes urgent job alerts for audit, ensuring all steps are automatable and tracked.
4.4. Faster response times thanks to automation—boosts production efficiency, reduces manual communication.
4.5. Easily integrates and automates with existing platforms, minimizing change management and automator learning curve.