Order confirmation notifications to customers

Purpose

1.1. Automate order confirmation notifications to inform customers immediately after their diner order is placed, improving customer satisfaction, transparency, and trust.
1.2. Automatedly keeps customers updated on order receipt, estimated preparation time, delivery status, and expected delivery or pickup time.
1.3. Supports multi-channel automated notifications: SMS, email, push notifications, and chat apps.
1.4. Efficient automation streamlines front-of-house and kitchen communication, reduces manual mistakes, and automates follow-up.

Trigger Conditions

2.1. Order confirmed in POS or online ordering system triggers automation.
2.2. Status change in order workflow ("confirmed", "preparing", "out for delivery") automatically triggers notification.
2.3. Payment processed status automates confirmation message.
2.4. Integration detects new order event from website, app, phone order, or third-party service.

Platform variants

3.1. Twilio SMS
 • Feature/Setting: "Messaging Service" and "Programmable SMS"; configure SMS trigger on new order object, sample: use POST /Messages API to automate SMS.
3.2. SendGrid
 • Feature/Setting: "Transactional Templates" and "Mail Send API"; configure automated email via v3/mail/send endpoint on order event.
3.3. Slack
 • Feature/Setting: "Incoming Webhooks" to automate direct messages to customers; configure POST with order data on channel or DM.
3.4. WhatsApp Business API
 • Feature/Setting: Configure automated message templates, set trigger on new order via POST /messages.
3.5. Microsoft Teams
 • Feature/Setting: "Connector" automation to post order confirmation using Webhook URL.
3.6. Zapier
 • Feature/Setting: "Zaps" with "New Order" trigger and action to automatedly send messages via Email/SMS.
3.7. Shopify
 • Feature/Setting: Automation with "Order Confirmation Notification" via Shopify Flow or Admin API.
3.8. Mailgun
 • Feature/Setting: Configure automated order confirmation template and trigger mail via Messages API.
3.9. Pusher
 • Feature/Setting: "Push Notifications" automation for instant customer notification on mobile/web.
3.10. Firebase Cloud Messaging
 • Feature/Setting: Automatedly send push notification via FCM API on order event.
3.11. HubSpot
 • Feature/Setting: Use "Workflow Automation" and "Transactional Email" for order notifications.
3.12. Sendinblue
 • Feature/Setting: "Transactional Email" API and Automation; configure to send order receipt based on event.
3.13. Plivo
 • Feature/Setting: Rich "SMS API"; automate order SMS via POST to /v1/Account/{auth_id}/Message/.
3.14. Amazon SES
 • Feature/Setting: Triggered "SendEmail API" automation for email confirmations.
3.15. ActiveCampaign
 • Feature/Setting: Automate email notifications with "Automations" when order tag applied to contact.
3.16. Outlook 365
 • Feature/Setting: "Flow Automation" via Power Automate to send email notifications on trigger.
3.17. MessageBird
 • Feature/Setting: Automated messages via "Conversations API" set for order events.
3.18. Klaviyo
 • Feature/Setting: Automated flows for order confirmations using "Events API".
3.19. Intercom
 • Feature/Setting: In-app and email automation configured in "Outbound Messages" on order trigger.
3.20. Google Chat
 • Feature/Setting: Use Webhook automation to post confirmation for order events.
3.21. RingCentral
 • Feature/Setting: "Glip API" to automate SMS or message notification to customers.
3.22. Freshdesk
 • Feature/Setting: Automated ticket or email confirmation through "Workflow Automator" on order event.

Benefits

4.1. Automatedly reduce manual errors and response delay in order confirmation.
4.2. Enhance customer experience with real-time, automated confirmation.
4.3. Increase staff efficiency through seamless automation.
4.4. Streamline order management by automating multi-channel notifications.
4.5. Automate essential touchpoints to encourage repeat business and trust.