Integrate with chat platforms for real-time customer interactions

Purpose

1.1. Automate real-time customer interactions by integrating dealership lead management with chat platforms.
1.2. Automate notifications, appointment booking, test-drive scheduling, FAQ responses, and conversion follow-up across diverse messaging channels.
1.3. Enable automated customer query routing, provide automated service reminders, and collect feedback automatedly for superior customer engagement.
1.4. Unify multi-channel automated communications to capture, nurture, and convert Dodge leads from point of contact to post-sale.
1.5. Automate CRM data syncing and automate chatbot handoffs for seamless sales team involvement.

Trigger Conditions

2.1. New lead submission via website, phone, or walk-in logged into CRM.
2.2. Customer initiates chat on any dealership-linked platform.
2.3. Existing customer sends service or booking queries.
2.4. Reminder for follow-up or missed interaction, automate retry on silence.
2.5. Feedback requested after service, automate post-interaction surveys.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS send via Twilio Programmable Messaging API; configure webhook for incoming SMS trigger sample: POST /v1/Messages.
3.2. WhatsApp Business API
• Feature/Setting: Automate message flows, configure webhook URL for inbound leads, automate messages using /messages endpoint.
3.3. Facebook Messenger
• Feature/Setting: Automate customer chat with Messenger Platform API; configure PAGE_ACCESS_TOKEN, set callback for message_received.
3.4. Slack
• Feature/Setting: Automate internal lead updates, customer queries via Incoming Webhooks, use chat.postMessage for notifications.
3.5. Microsoft Teams
• Feature/Setting: Automate dealership team alerts with Microsoft Graph API, configure /chats/sendMessage endpoint for instant notifications.
3.6. Telegram
• Feature/Setting: Automate customer chat via Bot API, set webhook for /sendMessage and /getUpdates for live conversations.
3.7. Zendesk Chat
• Feature/Setting: Automate chat ticket creation via Zendesk Conversations API, setup trigger on new incoming chats.
3.8. Intercom
• Feature/Setting: Automate lead capture chat flows using Conversations REST API, trigger message on new lead event.
3.9. LiveChat
• Feature/Setting: Automate chat routing, use webhooks for new chats, automate lead follow-up using POST /chats endpoint.
3.10. Zoho Cliq
• Feature/Setting: Automate dealership notifications with Cliq API, configure message_in_chat trigger for real-time alerts.
3.11. Salesforce Live Agent
• Feature/Setting: Automate chat assignment and lead data capture, configure startSession API for instant connection.
3.12. Webchat Widget
• Feature/Setting: Automate CRM push on chat form submit, configure JavaScript SDK for automated integration.
3.13. Discord
• Feature/Setting: Automate customer notifications using Discord Bot REST API, use POST /channels/{id}/messages for real-time messaging.
3.14. Google Chat
• Feature/Setting: Automate dealership team updates with Chat API, configure cards/messages for sales follow-up alerts.
3.15. Signal
• Feature/Setting: Automate secure customer messaging via Signal REST API, configure webhook for message events.
3.16. Apple Business Chat
• Feature/Setting: Automate lead conversations, service confirmations using Apple Messages for Business API; use sendMessage endpoint.
3.17. Freshchat
• Feature/Setting: Automate FAQ/chatbot handoff with Freshchat API, setup event hooks for message_create event.
3.18. Drift
• Feature/Setting: Automate lead qualification chatbots, send_chat_message webhook integration for lead engagement automation.
3.19. Genesys Cloud
• Feature/Setting: Automate agent handoff and chat routing, use Conversations API for real-time message events.
3.20. Viber
• Feature/Setting: Automate customer notifications using Viber REST API, configure /send_message for automated campaigns.

Benefits

4.1. Automates multi-channel customer engagement, reducing response time and missed opportunities.
4.2. Enables automated lead qualification and nurturing—improves dealership conversion rate.
4.3. Automatedly centralizes chat history in CRM for audit and strategic follow-up.
4.4. Automates appointment booking, service reminders, and customer feedback without manual intervention.
4.5. Automating internal notifications increases team efficiency and accountability.
4.6. Unifies all customer interactions into one automatable workflow for better management and reporting, optimizing Dodge dealer operations.