Automated rebooking in case of flight cancellations or changes

Purpose

1.1. Automate rebooking workflows for corporate travelers at domestic airports, minimizing manual intervention and reducing passenger disruption due to flight cancellations or schedule changes.
1.2. Automatically detect flight status changes, notify travelers, cancel old bookings, and secure alternative itineraries in real time across multiple platforms.
1.3. Automating booking decisions according to company travel policy, preferred airlines, price ceilings, and traveler preferences for domestic flights.
1.4. Automating notification and confirmation processes to travelers, travel managers, and airport agents.

Trigger Conditions

2.1. Automated detection of incoming cancellation/change notifications from airline APIs, reservation systems, or airport feeds.
2.2. Receipt of schedule change/cancellation emails or SMS messages parsed by automator tools.
2.3. Automated workflow initiation when a reservation status in a central travel management system reflects a disruption.
2.4. Custom automatable triggers from internal corporate support helpdesk or call center systems.

Platform Variants

3.1. Amadeus
• API: Booking Change Notifications API — automate polling for change messages and trigger rebooking logic.
3.2. Sabre
• Feature: Automated Schedule Change endpoint — automate the retrieval and booking response.
3.3. Travelport
• API: Universal API Air Segment Modify — automates alternate booking requests and traveler notification.
3.4. Navitaire
• API: Booking Manager Web Services — automate detection and rescheduling functions.
3.5. Concur
• API: Travel Request — automate rebooking and traveler communication within company policy.
3.6. SAP Cloud for Travel
• API: Itinerary Management — automate rebooking workflows for disrupted bookings.
3.7. Microsoft Power Automate
• Connector: Outlook Email Parsing — automate extraction of cancellation alerts from airline emails.
3.8. Zapier
• Integration: Gmail + Slack + Travel API — automate detection, booking, and notification chain.
3.9. Twilio
• API: SMS Messaging — automated traveler advisories and confirmation requests.
3.10. SendGrid
• Feature: Transactional Email — automate rebooking confirmation and status updates.
3.11. ServiceNow
• Flow Designer: Incident Automation — automate creation of support tickets for escalated rebooking cases.
3.12. Freshdesk
• API: Ticket Automation — initiate automated support flows for travelers requiring manual intervention.
3.13. Google Cloud Functions
• Function: Flight Status Poller — automate periodic API checks and trigger automator logic.
3.14. AWS Lambda
• Function: Booking Event Handler — automate execution of rescheduling based on airline status feed.
3.15. Salesforce
• Flow: Case Management Automation — automate traveler communication and case escalation.
3.16. Oracle Fusion Cloud
• Service: Business Rules Automation — automate multi-step policy-based booking changes.
3.17. IBM Watson Assistant
• Feature: Automated Chatbot — automate handling passenger communication during rebooking.
3.18. Trawex
• API: Flight Booking Change — automate rebooking with preferred carriers in real time.
3.19. Kayak for Business
• Integration: Automated Booking Flow — automate lookups and confirmations for new itineraries.
3.20. Expedia Partner Solutions
• API: Rapid Booking — automate cancellations and instant new reservations for seamless traveler experience.

Benefits

4.1. Automatedly reduces disruptions and delays for business travelers affected by domestic flight changes.
4.2. Automates compliance with corporate travel policies and preferred vendor agreements.
4.3. Improves traveler satisfaction by automating prompt notifications and minimizing manual intervention.
4.4. Automator workflows reduce support load on airport and call center teams during high volume disruptions.
4.5. Automating documentation and audit trails supports travel management efficiency and reporting.