Collecting and displaying customer reviews automatically

Purpose

1.1. Automating the collection, aggregation, and public display of customer reviews for drone products to boost credibility, improve SEO, and enhance digital marketing efforts.
1.2. Automate the invitation, collection, moderation, and publication steps so that customer feedback is continuously and efficiently displayed without manual intervention.
1.3. Ensure reviews are gathered from multiple sources (email, SMS, website, third-party marketplaces) and displayed on relevant digital channels to maximize reach and engagement.
1.4. Automator system flags inappropriate reviews, automates sentiment analysis, and distributes positive reviews to marketing assets and platforms.

Trigger Conditions

2.1. Customer completes a purchase (order status: delivered/completed).
2.2. X days after purchase, review invitation is automatedly sent.
2.3. Review submitted via designated form, email reply, SMS link, or third-party platform API.
2.4. New review detected on connected platforms (storefront, social media, Google, Amazon).
2.5. Manual trigger by marketing/admin staff to resend review collection request in case of initial non-response.

Platform Variants

3.1. Shopify
• Feature/Setting: Webhooks for order completion; configure “Create webhook” for order fulfillment event; integrate with Shopify Product Reviews API endpoints.
3.2. WooCommerce
• Feature/Setting: REST API ‘Order Completed’ webhook; automate review invitation via wp_insert_comment API.
3.3. Squarespace
• Feature/Setting: Commerce Order Confirmed webhook; automate collection by embedding custom review form; process via Squarespace API.
3.4. Wix
• Feature/Setting: Wix Automations; set trigger “Order Paid”; configure review email template and connect to Wix Data Collections.
3.5. Magento
• Feature/Setting: Events & observers (“sales_order_save_after”); trigger review invitation and write review via REST API.
3.6. BigCommerce
• Feature/Setting: Order Status webhook; configure Email Marketing API for review requests; use Catalog Product Reviews API for insertion.
3.7. Amazon Marketplace
• Feature/Setting: Selling Partner API ‘listOrderItems’, automate review request via Amazon Review Request API.
3.8. Google Business Profile
• Feature/Setting: Google My Business API ‘locations.reviews.list’ and ‘locations.reviews.reply’; fetch and display reviews automatedly.
3.9. Mailchimp
• Feature/Setting: Automations > Customer Journey; trigger post-purchase campaign with embedded review link.
3.10. SendGrid
• Feature/Setting: Automated email trigger upon order completion using transactional templates API; incorporate review submission call-to-action.
3.11. Klaviyo
• Feature/Setting: Flow trigger “Placed Order” or “Fulfilled Order”; add email action with dynamic review form link.
3.12. Twilio SMS
• Feature/Setting: SMS automation trigger via Twilio Programmable Messaging API with personalized message linking to review form.
3.13. Typeform
• Feature/Setting: Automated form creation and embedding; use Responses API to receive & export reviews on submission.
3.14. SurveyMonkey
• Feature/Setting: Automated survey invitation via email; route responses directly via Webhooks for publication.
3.15. Trustpilot
• Feature/Setting: Automated invitation API; fetch reviews regularly via Business Unit API; embed reviews widget on site.
3.16. Yotpo
• Feature/Setting: Review Request Automation via Yotpo API; manage responses and display via Widget API.
3.17. Judge.me
• Feature/Setting: Review Request Schedule; automate collection; display reviews via API or theme integration.
3.18. Facebook
• Feature/Setting: Graph API ‘/{page-id}/ratings’; fetch and display public page reviews automatedly.
3.19. Zendesk
• Feature/Setting: Automate review survey post-ticket resolution via Triggers/Automations; aggregate via Zendesk API.
3.20. Google Forms
• Feature/Setting: Automated form trigger upon purchase confirmation; use Google Apps Script to process and display reviews.
3.21. Zapier
• Feature/Setting: Zap templates (“New Review Submitted”); automate multi-platform collection/display using 1000+ integrations.
3.22. Salesforce
• Feature/Setting: Automated post-sale email via Process Builder; collect and display reviews via Case object or Community page.

Benefits

4.1. Automates tedious, repetitive review collection, saving staff time.
4.2. Maintains velocity and freshness of visible testimonials for improved SEO.
4.3. Automates sentiment analysis and moderation, ensuring only relevant reviews display.
4.4. Widens marketing funnel with automated multi-channel review display.
4.5. Automator workflow boosts trust, optimizes customer experience, and increases conversion rates.
4.6. All steps are automatable for reliability and scalability as business grows.