Staff rostering and shift reminders

Purpose

1.1. Automate creation, management, and distribution of staff rosters for DS Automobiles dealers in retail automotive operations.
1.2. Automatedly optimize staff allocation based on role qualifications, availability, dealer-specific requirements, and labor regulations.
1.3. Automate dissemination of proactive shift reminders to staff and management via multi-channel notifications.
1.4. Enable automation tracking of attendance, shift swaps, and roster changes, ensuring real-time operational visibility and compliance.

Trigger Conditions

2.1. Manual or automated scheduling of new rosters for a set period (weekly/monthly).
2.2. Automatedly triggered by shifts added, swapped, or edited in the dealership management system.
2.3. Triggered by time-based automator jobs (e.g., daily 12pm reminders).
2.4. Employee-requested time-off or unavailability updates.
2.5. Detection of gaps/overlaps needing staff roster automation.

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Automate SMS shift reminders using Twilio Programmable Messaging API (`/v1/Messages`), configured to send reminders 24 hours before shift start.

3.2. SendGrid
- Feature/Setting: Automated email reminders via SendGrid Mail Send API (`POST /mail/send`) with dynamic templates for personalized shift details.

3.3. Slack
- Feature/Setting: Automated shift notification messages sent to staff using Slack Incoming Webhooks (`chat.postMessage` endpoint).

3.4. Google Calendar
- Feature/Setting: Use Google Calendar API (`/calendars/events/insert`) to create and automate shareable shift events with automated reminders.

3.5. Microsoft Teams
- Feature/Setting: Automate rostering notifications using Teams Connector API and scheduled reminders in channel posts.

3.6. Outlook
- Feature/Setting: Automate event creation and reminders in staff Outlook calendars using Microsoft Graph Calendar API (`/me/events`).

3.7. Zendesk
- Feature/Setting: Automate ticket generation for shift absences or swaps through Zendesk Tickets API (`/api/v2/tickets`).

3.8. BambooHR
- Feature/Setting: Synchronize rosters and automate shift allocations using BambooHR Time Tracking API for HR-led automation.

3.9. Salesforce
- Feature/Setting: Use automation in Salesforce Service Cloud (`REST API /sobjects/Event`) for shift scheduling and notifications.

3.10. Hubspot
- Feature/Setting: Send automated reminders via Hubspot Workflows and Marketing Email API (`/email/public/v1/singleEmail/send`).

3.11. WhatsApp Business
- Feature/Setting: Automate WhatsApp shift reminders using WhatsApp Business Cloud API (`/v13.0//messages`).

3.12. Telegram
- Feature/Setting: Automate shift notifications using Telegram Bot API (`/sendMessage`).

3.13. SAP SuccessFactors
- Feature/Setting: Automate SAP SuccessFactors Time Management API to write and update automated staff rosters.

3.14. ADP Workforce Now
- Feature/Setting: Automate shift management and notifications via ADP’s RESTful Workforce Management API.

3.15. Monday.com
- Feature/Setting: Automate roster boards with Monday.com API (`/v2` GraphQL, mutations for item creation).

3.16. Asana
- Feature/Setting: Automate task and shift assignment using Asana’s Tasks API (`/tasks`) and reminders.

3.17. ServiceNow
- Feature/Setting: Automate operational alerts with ServiceNow Table API (`/api/now/table/incident`).

3.18. Workday
- Feature/Setting: Automate shift workflow approvals and time-off records via Workday REST API.

3.19. Zoho People
- Feature/Setting: Automate roster and shift reminders through Zoho People Attendance API.

3.20. Jibble
- Feature/Setting: Automate staff punch-in/punch-out and notifications using Jibble API (`/api/v1/times`).

3.21. G Suite Sheets
- Feature/Setting: Automate roster spreadsheet creation and share automated reminders by integrating Google Sheets API with Apps Script triggers.

3.22. Discord
- Feature/Setting: Automate publishing schedule reminders in staff channels using Discord Bot API (`/channels/{channel.id}/messages`).

Benefits

4.1. Automates compliance with labor regulation and internal policies.
4.2. Reduces errors and manual roster adjustments through automation.
4.3. Improves shift coverage, reducing absenteeism via automated reminders.
4.4. Enhances real-time communication and operational transparency through automated notifications.
4.5. Scalable automation process supports multiple DS Automobiles dealer locations and diverse business models.
4.6. Frees management from repetitive scheduling, automating focus on customer experience and sales operations.