Supplier follow-ups for delayed deliveries

Purpose

1. Automate supplier follow-ups for delayed deliveries to ensure ingredients and stock for Eastern European restaurant operations are never disrupted.

2. Automatically detect overdue purchase orders, contact relevant suppliers via multiple channels, track supplier responses, escalate if no reply, and log all communication.

3. Reduce manual intervention, minimize human error, increase accountability, and maintain compliance with inventory SLAs.

Trigger Conditions

1. Delayed delivery status detected in inventory management software.

2. A purchase order exceeds the expected delivery date without updated status.

3. Lack of status/progress confirmation from supplier past defined threshold.

4. Inventory item flagged as critical/low.

Platform Variants

1. Twilio SMS

• Feature/Setting: Use Programmable Messaging API to automate SMS notifications; configure outgoing SMS on delivery delay event.
  

2. SendGrid

• Feature/Setting: Configure Transactional Templates and trigger automated email reminders upon overdue status.
  

3. Slack

• Feature/Setting: Use Incoming Webhooks API to automate direct messages or channel alerts to supplier reps and restaurant managers.
  

4. Microsoft Teams

• Feature/Setting: Use Teams Graph API to automate message or card posting in a dedicated procurement channel.
  

5. Outlook

• Feature/Setting: Automate sending flagged emails using Microsoft Graph Send Mail endpoint with specific subject and PO details.
  

6. WhatsApp (via Twilio)

• Feature/Setting: Utilize WhatsApp Business API for automating delivery reminder messages to supplier contacts.
  

7. Google Sheets

• Feature/Setting: Automate the update and appending of new rows containing the status and timestamp of supplier communications via Sheets API.
  

8. Airtable

• Feature/Setting: Automate records update using Airtable API when a supplier responds or fails to respond within a window.
  

9. SAP

• Feature/Setting: Use SAP Business One Service Layer API to automate follow-up workflow creation and assignment.
  

10. Oracle NetSuite

• Feature/Setting: Automate email and task creation via SuiteTalk Web Services API based on inventory PO status.
  

11. HubSpot

• Feature/Setting: Automate creation of tasks and timeline events using HubSpot Workflows and Engagements API when suppliers delay responses.
  

12. Zendesk

• Feature/Setting: Automate ticket creation or escalation using Zendesk Tickets API when follow-up attempts fail.
  

13. Salesforce

• Feature/Setting: Automate case creation and reminders via Salesforce Flow and REST API for supplier issues.
  

14. Monday.com

• Feature/Setting: Automate board item status changes and notifications with the Monday API when supplier response is outstanding.
  

15. Trello

• Feature/Setting: Use Trello API to automate card creation/movement for delayed POs and log all follow-up actions.
  

16. Mailgun

• Feature/Setting: Automate custom templated email follow-ups via Mailgun’s Messages API on a recurring schedule.
  

17. Zoho CRM

• Feature/Setting: Automate record update or email alert via Zoho’s APIs when inventory delivery is flagged overdue.
  

18. Asana

• Feature/Setting: Automate task assignment/reminder in Asana using Tasks API for every delayed delivery alert.
  

19. Jira

• Feature/Setting: Automate issue creation or comment updates using Jira REST API when follow-up activity is required.
  

20. Freshdesk

• Feature/Setting: Automate ticket generation and supplier communications via Freshdesk API if escalation criteria met.
  

Benefits

1. Dynamically automates the follow-up process, driving operational efficiency and eliminating delays in the Eastern European Food & Beverage supply chain.

2. Automated reminders and escalations ensure suppliers are held accountable and mitigate risk of stockouts.

3. Streamlines cross-channel communications with automated workflows for consistent and repeatable supplier engagement.

4. Centralized logging and audit automation simplifies compliance and review.

5. Frees staff time by automating repetitive supplier management tasks, enhancing focus on customer-facing operations.

6. Enables comprehensive automation and end-to-end visibility on delivery performance, with notifications and actionable alerts.