Citizen & Community Engagement AutomationPurpose
1.2. Automates aggregation and presentation of multi-source emergency data, ensuring uniform, verified information distribution.
1.3. Handles automated input from emergency call booths, dispatch centers, and public agencies to minimize manual status reporting during crises.
1.4. Reduces communication bottlenecks by automating the streaming of updates on ongoing emergencies directly to web-based public dashboards.
1.5. Provides automated escalation for critical updates and maintains a transparent log of events to facilitate community trust and compliance with regulatory standards.
Trigger Conditions
2.2. Status changes in incident management systems (e.g., change in severity or containment status).
2.3. Critical threshold breaches (e.g., mass casualty, hazardous material detection) requiring immediate citizen notification.
2.4. Manual emergency dispatcher entries into control consoles, flagged for public release.
2.5. Scheduled automated data pulls from integrating sensors or geolocation systems on a periodic basis.
Platform Variants
• Feature/Setting: Programmable Messaging API, configure webhook to automate inbound SMS alerts to public portals.
3.2. SendGrid
• Feature/Setting: Inbound Parse Webhook for automated processing of emergency alert emails into portal updates.
3.3. AWS Lambda
• Feature/Setting: Automated event-driven computation; configure triggers based on incident data in S3 or DynamoDB.
3.4. Google Cloud Functions
• Feature/Setting: Automated cloud functions responding to HTTP requests with real-time portal updates.
3.5. PagerDuty
• Feature/Setting: Event orchestration API for automating incident lifecycle and automated notification to web dashboards.
3.6. Slack
• Feature/Setting: Incoming Webhooks, automate message posting to status channels for public consumption.
3.7. Microsoft Power Automate
• Feature/Setting: Automated flows to trigger SharePoint page updates on emergency status.
3.8. ServiceNow
• Feature/Setting: IntegrationHub to automate incident data broadcast to public information sites.
3.9. Salesforce
• Feature/Setting: Process Builder for automating emergency status updates to Experience Cloud portals.
3.10. Zapier
• Feature/Setting: Automated workflow triggers on new call booth data entries to update public portals.
3.11. CivicReady
• Feature/Setting: API endpoint for automating mass notification posts to public status boards.
3.12. Everbridge
• Feature/Setting: Outbound Notification API for automating real-time alert generation for web display.
3.13. ArcGIS Online
• Feature/Setting: Data management tools for automated geospatial visualization of incident locations.
3.14. Webflow
• Feature/Setting: CMS API for automated content push to emergency update sections.
3.15. Firebase
• Feature/Setting: Realtime Database triggers to automate live portal updates on emergency events.
3.16. HubSpot
• Feature/Setting: Workflow automation for triggering notification emails on emergency status updates.
3.17. Socrata Open Data Portal
• Feature/Setting: Automated dataset publishing; configure real-time data push for public transparency.
3.18. Netlify Functions
• Feature/Setting: Background functions automating incident feed updates to portals.
3.19. Asana
• Feature/Setting: Rules for automating public completion status updates of emergency action items.
3.20. Zendesk
• Feature/Setting: Automated ticket status posting to customer-facing support/incident status pages.
Benefits
4.2. Ensures real-time, automated, verifiable alerts to the public for enhanced safety and trust.
4.3. Automating portal updates increases accuracy and reduces delay in emergency awareness.
4.4. Supports compliance with government mandates for transparency through automated public reporting.
4.5. Automatedly streamlines inter-agency communication for coordinated incident management.