Patient satisfaction survey dispatch and aggregation

Purpose

1.1. Automate patient satisfaction survey dispatch and aggregation in emergency medicine to collect, process, and analyze post-visit feedback with minimal manual intervention.
1.2. Automating real-time feedback acquisition to enhance quality reporting, identify trends, and inform continuous improvement.
1.3. Automated workflows ensure every patient receives a follow-up survey, reducing staff overhead and facilitating quick analytics integration for Emergency care physician reporting dashboards.

Trigger Conditions

2.1. Automatedly trigger survey upon patient discharge from the emergency department.
2.2. Automate at a set interval post-visit (e.g., 24 hours after departure).
2.3. Automation based on completion of digital medical record updates.
2.4. Automator activates on specific diagnosis, patient type, or VIP status.
2.5. Manual override for on-demand survey dispatch.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS dispatch using programmable messaging API; sample: configure outgoing SMS with patient name/visit ID.
3.2. SendGrid
• Feature/Setting: Automator for transactional email; automatedly trigger survey emails via Web API v3.
3.3. Google Forms
• Feature/Setting: Generate pre-filled survey URLs; automate submission via API; configure auto-aggregation in Google Sheets.
3.4. Microsoft Power Automate
• Feature/Setting: Automate triggers on hospital discharge events; configure “Send survey email” flow.
3.5. SurveyMonkey
• Feature/Setting: Automated survey send via Collectors API; auto-pull responses and aggregate by patient ID.
3.6. Qualtrics
• Feature/Setting: Automate distributions using Survey Distribution API; configure auto-tagging and export to analytics.
3.7. Salesforce Health Cloud
• Feature/Setting: Automate workflow with Process Builder/Flow; trigger survey tasks and capture response metrics.
3.8. HubSpot
• Feature/Setting: Automated marketing email with embedded survey; track engagement in Reports API.
3.9. Typeform
• Feature/Setting: Automate survey invitations via webhooks/Zapier; auto-collect completion data.
3.10. Mailchimp
• Feature/Setting: Automate customer journeys with survey campaign; integration via Transactional API.
3.11. DocuSign
• Feature/Setting: Use PowerForms for collecting patient signatures and automated feedback.
3.12. Slack
• Feature/Setting: Automator dispatch of survey links in HIPAA-compliant channels; auto-reminders via app.
3.13. Zendesk
• Feature/Setting: Automated ticket triggers send post-interaction survey; auto-capture satisfaction ratings.
3.14. AirTable
• Feature/Setting: Automate record creation for survey invitation; aggregate responses in auto-updated base.
3.15. JotForm
• Feature/Setting: Assign survey via automated email; auto-sync results to Google Sheets/CRM.
3.16. ActiveCampaign
• Feature/Setting: Automate survey dispatch as part of customer experience automation workflow.
3.17. Medallia
• Feature/Setting: Automate email/SMS survey delivery using Engagement Platform APIs; real-time aggregation.
3.18. Webex Teams
• Feature/Setting: Automated survey notifications and reminders through bots; integrate results to analytics.
3.19. BambooHR
• Feature/Setting: For staff, automate post-case debrief surveys; configure with Workflow Automator.
3.20. monday.com
• Feature/Setting: Automate survey tasks assigned to patient owners; auto-status change on response receipt.

Benefits

4.1. Automating survey dispatch maximizes feedback rates and ensures timely input collection.
4.2. Automation reduces manual workload, improves accuracy, and eliminates missed follow-ups.
4.3. Automated data aggregation accelerates analytics, enabling real-time satisfaction monitoring.
4.4. Automator-driven process delivers compliance, staff accountability, and process transparency.
4.5. Automate improvement of operational KPIs through rapid cycle reporting and data-driven actionability.