Auto-assign walk-ins and reservations to optimal tables

Purpose

1.1. Automate routing and assigning of walk-in customers and reservations to optimally available tables in real-time using data-driven logic.
1.2. Automatically manage table capacity, waitlists, and reservation statuses for peak service efficiency.
1.3. Provide seamless guest experiences by minimizing wait times and maximizing table utilization via automated decisions.
1.4. Integrate with POS, digital booking channels, and in-house management systems for unified automation flows.

Trigger Conditions

2.1. New walk-in entered manually into POS or kiosk kicks off automation event.
2.2. Online reservation received from digital booking platform triggers automated table assignment.
2.3. Table status change (occupied to available) automates reevaluation of queued or incoming guests.
2.4. Special requirements (e.g., child seats, accessibility, group size) trigger filtered automation assignments.

Platform Variants

3.1. OpenTable API
• Feature: Automate auto-assignTable function; set endpoint to /assignments/auto; example config: POST guestID, partySize, time, seatingPrefs.
3.2. Resy GraphQL API
• Feature: Automated reservation.assign mutation; sample mutation with parameters: reservationId, preferredTable, partySize.
3.3. Toast POS
• Feature: Automate Orders API; use auto-table assignment field in /orders endpoint; set preference auto=true.
3.4. Square for Restaurants
• Feature: configure Tables API automation under /v2/tables; use assign_auto:true for automated assignments.
3.5. Google Reserve API
• Feature: Automate Reservations.patch; configure autoAssign:true flag in booking payload.
3.6. Oracle Hospitality
• Feature: Automating Table Management Module; set up auto-assignment workflow in cloud console.
3.7. Rezku POS
• Feature: API autoAssignTable action; pass customer details and party size for automated logic.
3.8. SevenRooms
• Feature: Enable automated TableAutoAssign endpoint; POST with guest, time, preferences.
3.9. TouchBistro
• Feature: Automate "Table Assignment" through API; automate processTableAssignment() method.
3.10. Yelp Reservations
• Feature: Automated assignments using /api/v3/tables/auto-assign POST endpoint.
3.11. Bookatable by Michelin
• Feature: Configure AutoTableAssignment in partner API, set optimize=true.
3.12. Quandoo API
• Feature: Use automated reservation.assign endpoint with auto:true option.
3.13. Eat App
• Feature: Automate TableAutoAssign REST endpoint; send reservation payload for automating allocation.
3.14. Tablein
• Feature: API automated table assignment mode, trigger on reservation_created event.
3.15. Waitlist Me
• Feature: Automating customer placement for specific table group; set automateTable=true in API.
3.16. AirTable Integration
• Feature: Script automation using auto-allocate-tables formula; triggered on new reservation rows.
3.17. Zapier
• Feature: Automate incoming webhook with Table Assignment app; set autoAssign:true in task config.
3.18. Microsoft Power Automate
• Feature: Trigger Power Automate flow on reservation submitted event, automate logic branch to set optimum table.
3.19. Salesforce Service Cloud
• Feature: Automate reservation-case-to-table flow in Service Cloud automation builder.
3.20. Twilio Studio
• Feature: Automate SMS notification flow to staff after automated assignment using autoAssignTable webhook.
3.21. Slack Workflow Builder
• Feature: Automating message triggers after auto-table assignment via custom workflow using incoming webhooks.

Benefits

4.1. Automates entire table management lifecycle, boosting capacity and efficiency.
4.2. Automated logic reduces human error and speeds up seatings, automating customer satisfaction.
4.3. Automates special needs and preferences, providing tailored automated experiences for families.
4.4. Automation frees staff for high-impact guest interaction, increasing throughput via automated workflows.
4.5. Enables real-time, automated, data-driven decisions adaptable to demand and special requests.