Guest Communication & Booking ManagementPurpose
1. Automate post-stay feedback and review requests to guests after their farmstay experience.
2. Automatedly gather guest reviews, satisfaction scores, and testimonials for marketing and service improvement.
3. Streamline communication, ensure consistent follow-up, and reduce manual intervention in post-visit outreach.
4. Enable timely response to guest concerns through automated alerts.
5. Enhance online reputation by automating review prompts for platforms like TripAdvisor and Google.
Trigger Conditions
1. Guest checks out and booking status changes to "Completed."
2. Specified hours/days after checkout detected via guest management system.
3. Automated trigger fires upon invoice payment or guest departure update.
4. Manual trigger by staff (fallback for edge cases in automation).
5. Automate based on property management system (PMS) event API call.
Platform Variants
1. Twilio SMS
- API: Programmable Messaging — Automate sending personalized SMS review requests; configure message templates and sender ID.
2. SendGrid
- API: Mail Send — Automate HTML or plain-text email delivery post-checkout; configure dynamic templates and recipient lists.
3. Mailchimp
- API: Campaigns — Automate post-stay email drip; configure audience segments and schedule automations.
4. HubSpot
- Workflow Automation — Automator sends post-stay email and tracks guest response rates; set up automated triggers based on checkout property.
5. Zapier
- Multi-app Integration — Automates relay between PMS, email, and SMS tools; configure triggers for new completed bookings.
6. ActiveCampaign
- Automations — Automated email journey post-stay; set up custom triggers using checkout date.
7. Salesforce
- Flow Builder — Automate feedback survey requests using post-checkout automations; configure flow triggers from Service Cloud.
8. Airtable
- Automations — Automate row update to trigger feedback email; configure with extension for email/SMS.
9. Outlook 365
- Power Automate — Automates follow-up emails after calendar event marking guest checkout.
10. Google Sheets
- Apps Script — Automate time-based feedback emails or SMS by monitoring checkout dates column.
11. Typeform
- API: Responses Webhook — Automator sends survey link after automated trigger; responses sent to property manager.
12. SurveyMonkey
- API: Mail Collector — Automate sending of feedback surveys post-checkout; configure respondent list and survey links.
13. WhatsApp Business API
- API: Send Message — Automator sends automated review request via WhatsApp after checkout trigger.
14. Intercom
- Auto Messages — Automate follow-up chat or email after end of stay; configure exit criteria and message content.
15. Slack
- Incoming Webhooks — Automate notifications to staff when guest does not respond to automated review request.
16. Gupshup
- API: Messaging — Automate multi-platform messages (SMS, WhatsApp) for feedback requests.
17. SMSGlobal
- API: SMS — Automate sending review request messages to guests globally post-stay.
18. TripAdvisor Review Express
- API: Invite Guests — Automatedly send review invitations to guests using scheduled triggers.
19. Google Business Profile API
- API: Place Review Requests — Automate invitation to review farmstay on Google when stay completes.
20. Zendesk
- Triggers & Automations — Automatically send satisfaction surveys post-ticket closure (post-stay support cases).
21. Freshdesk
- Automator dispatches CSAT surveys post-stay when cases marked as "Resolved".
22. Tidio
- Chatbot Automation — Automate chat follow-up with review request after check-out is marked.
Benefits
1. Automation increases guest response and review rates post-stay.
2. Automator ensures no guest is missed in follow-up process.
3. Streamlined, automated communications minimize staff workload.
4. Automatedly collected insights power continuous service improvement.
5. Automation contributes to enhanced farmstay reputation and booking conversion.