Customer Feedback Collection after Delivery

Purpose

1.1. Automatedly collect, centralize, and process customer feedback post-delivery to improve product quality, service, and customer satisfaction.
1.2. Automate outreach to customers after order fulfillment using multiple communication channels.
1.3. Automate analysis and reporting of feedback for quality improvement and compliance within foam rubber manufacturing.
1.4. Enable automated management escalation for negative feedback and automate testimonial requests for positive responses.

Trigger Conditions

2.1. Automated trigger when delivery status is updated in ERP/logistics system to “Delivered.”
2.2. Manual trigger by sales or account manager post-confirmation of delivery if data entry discrepancies are detected.
2.3. Scheduled batch automation for all orders delivered within the previous 24 hours.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate sending SMS upon delivery status change; configure via API v2010, using Message Services with recipient customer data.
3.2. SendGrid
• Feature/Setting: Automate feedback email dispatch using SendGrid Mail Send API; dynamic templates for survey links.
3.3. Salesforce
• Feature/Setting: Automate Process Builder flow to send feedback surveys and update lead/contact fields.
3.4. HubSpot
• Feature/Setting: Automate workflow with post-delivery triggers, using Feedback Survey tool via Workflows API.
3.5. Microsoft Power Automate
• Feature/Setting: Automate flows connecting Excel/ERP to Teams or Email—trigger: “Item Delivered.”
3.6. Slack
• Feature/Setting: Automator posts feedback reminders in key channels using Slack API chat.postMessage.
3.7. Google Forms
• Feature/Setting: Automate form link delivery; setup via Google Apps Script for triggered sharing.
3.8. Typeform
• Feature/Setting: Automate survey invitations using Typeform Responses API upon order updates.
3.9. SurveyMonkey
• Feature/Setting: Automate feedback form send-outs using SurveyMonkey REST API and event triggers.
3.10. Zendesk
• Feature/Setting: Automate satisfaction request tickets using Triggers & Automations in Zendesk Support API.
3.11. Mailchimp
• Feature/Setting: Automate feedback campaign emails; configure via Mailchimp Campaigns API.
3.12. Zoho CRM
• Feature/Setting: Workflow automation upon Delivery module update, pushing survey via Zoho CRM API.
3.13. Intercom
• Feature/Setting: Automate in-app messages and email for feedback via Intercom Conversations API.
3.14. Airtable
• Feature/Setting: Automate logging of feedback and workflow triggers using Airtable Automations.
3.15. Monday.com
• Feature/Setting: Automate board item creation per feedback response using Monday.com API.
3.16. Freshdesk
• Feature/Setting: Automate satisfaction survey email post-ticket resolution using Freshdesk Automations.
3.17. ActiveCampaign
• Feature/Setting: Automate email or SMS surveys post-purchase via Automation builder.
3.18. Pipedrive
• Feature/Setting: Automate deal-linked survey dispatch and updates using Pipedrive Webhooks and API.
3.19. Tidio
• Feature/Setting: Automate chatbot survey popup post-delivery update using Tidio Automation flows.
3.20. WhatsApp Business API
• Feature/Setting: Automate feedback requests via templated messages using WhatsApp Cloud API.

Benefits

4.1. Automates repetitive customer outreach and collection of actionable feedback.
4.2. Automator ensures rapid response to issues, helping automate service recovery protocols.
4.3. Automating feedback improves continuous improvement processes within manufacturing.
4.4. Automation reduces manual errors, boosting customer satisfaction and data accuracy.
4.5. Automatable integration with ERP/CRM centralizes and streamlines post-delivery customer interaction.
4.6. Automated data flows accelerate analytics for management review and ISO/QA documentation.