Communication ManagementPurpose
1.2. Ensures compliancy with diplomatic documentation policies and enables rapid data retrieval, audit trails, analytics, and total thread visibility.
1.3. Automates aggregation from multiple channels (email, SMS, WhatsApp, voice, form submissions) into a secure, searchable database.
1.4. Powers automated sentiment and threat detection, reporting, and escalatory workflows essential in public administration and foreign service.
Trigger Conditions
2.2. Change in conversation status (e.g., archived, flagged, closed).
2.3. Periodic scheduled sync or batch update.
2.4. Manual import via an admin dashboard for legacy threads.
2.5. Automated API webhook from an upstream case/ticketing system.
Platform Variants
3.1. Twilio SMS
• Function: Webhook for message events
• Automate: Configure Twilio Messaging Webhooks to post to a central endpoint upon each SMS send/receive event.
3.2. SendGrid
• Feature: Event Webhook
• Automating: Enable SendGrid Event Webhooks to push all inbound/outbound email events for automated logging.
3.3. Microsoft Teams
• Setting: Connector API
• Configure: Use the Graph API “List channel messages” endpoint to automate periodic logging.
3.4. Slack
• Feature: Events API
• Automation: Subscribe to “message.channels” and “message.groups” to forward all threads to the log system.
3.5. Zendesk
• API: Incremental Ticket Events Export
• Automate: Schedule exports of all communication events for centralized archival.
3.6. Salesforce Service Cloud
• API: CaseFeed and Chatter
• Automated: Pull CaseFeed message threads and automate inclusion in the central log.
3.7. Outlook 365
• Function: Microsoft Graph Mail API
• Automator: Set up mail read webhooks to relay all communication items automatically.
3.8. Gmail
• API: Gmail Push Notifications
• Automate: Trigger a cloud function for every new email in monitored mailboxes.
3.9. WhatsApp Business API
• Setting: Webhook for incoming/outgoing messages
• Automation: Log all session and message objects centrally.
3.10. Facebook Messenger
• Feature: Messenger Webhook
• Automate: Configure webhook to capture all message events for automated centralized logging.
3.11. Google Meet
• API: Activities Resource
• Automating: Pull and log meet chat transcripts via batch jobs.
3.12. Zoom
• Setting: Chat Message Webhooks
• Automation: Relays all in-meeting chat contents to the logging endpoint.
3.13. Telegram
• API: Bot API getUpdates
• Automator: Schedule polling or webhook for all conversation flows.
3.14. Freshdesk
• Feature: Ticket Conversations API
• Automate: Retrieve and store threaded discussions into central repository.
3.15. Intercom
• API: Conversation Events
• Automatedly: Subscribe to webhook events for conversation creation and updates.
3.16. HubSpot
• Setting: Conversations API
• Automation: Extract email, chat, and notes threads for secure central logging.
3.17. RingCentral
• API: Message Store
• Automate: Periodically extract SMS, fax, and voicemail threads into main log.
3.18. Genesys Cloud
• Feature: Conversations API
• Automating: Fetch multi-channel interactions and centralized storage.
3.19. ServiceNow
• API: Table API (task/incident/req)
• Automator: Sync work notes and comments on case records.
3.20. Smartsheet
• Function: Update Row Webhook
• Automate: Log all communication inserted or updated in workflow tracking sheets.
3.21. Aircall
• API: Activity Feed
• Automation: Fetch and log calls, voicemails, and notes.
3.22. Asana
• Feature: Stories API
• Automate: Fetch all task comments and conversations for centralized tracking.
Benefits
4.2. Ensures consular compliance and audit-readiness through reliable automated history.
4.3. Improves efficiency in public administration via automatable search and reporting.
4.4. Realizes full-spectrum visibility for streamlined case management in consular services.
4.5. Automator enables proactivity in escalation, monitoring, and safety alerting for foreign government offices.