Waitlist notification and management

Purpose

1. Automate waitlist notification and management to inform customers in real time when formalwear becomes available, fill last-minute booking gaps, and boost customer satisfaction via proactive engagement.

2. Automator sends automated notifications (SMS, email, push) to clients as items become available or when booking status changes.

3. Automatable processes cover customer registration, status updates, waitlist rotation, confirmations, and cancellations, all managed programmatically.

4. System automates cross-channel communication, booking confirmation, dynamic list updates, and escalation if no response.

Trigger Conditions

1. Inventory status changes (item returned, late, or newly available) automatically activate the workflow.

2. Customer joins or leaves waitlist, automates update notifications.

3. Booking cancellation by client or admin triggers automated next-in-line alert.

4. Time-based triggers (e.g., daily snapshot) automate proactive waitlist review.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate outbound SMS using Twilio Programmable Messaging API; configure event-based triggers (e.g., inventory.available).
  
• Sample: webhook > trigger Twilio API > send message to waitlist customer.
  

2. SendGrid

• Feature/Setting: Automate email alerts via SendGrid Mail Send API; set template for waitlist updates.
  
• Sample: event > SendGrid API (send transactional email with slot details).
  

3. Slack

• Feature/Setting: Automate channel messages using Slack Incoming Webhooks for internal team notifications on waitlist changes.
  
• Sample: send automated alert to '#rental-ops' on booking status update.
  

4. Gmail

• Feature/Setting: Automate personalized emails using Gmail API send endpoint; pre-format waitlist templates.
  
• Sample: compose, automate and dispatch response when item is available.
  

5. WhatsApp (via Meta API)

• Feature/Setting: Automate WhatsApp notifications with WhatsApp Business Cloud API, automate customer replies.
  
• Sample: webhook > send automated 'item available' message.
  

6. Microsoft Teams

• Feature/Setting: Automate card notification to rental operations channel using Teams Connector webhook.
  
• Sample: notify team to review urgent waitlist cases.
  

7. Mailchimp

• Feature/Setting: Automate list segmenting and batch notification emails via Mailchimp Campaigns API.
  
• Sample: trigger bulk updates to waitlist segment.
  

8. HubSpot

• Feature/Setting: Automate CRM contact properties update and workflow email triggers using HubSpot Workflows.
  
• Sample: automated contact update when booking slot assigned.
  

9. Salesforce

• Feature/Setting: Automate waitlist record creation, assignment, and automated notifications using Salesforce Process Builder or Flow.
  
• Sample: assign and automate notification for next available dress.
  

10. Zendesk

• Feature/Setting: Automate support ticket creation or updates for escalations with Zendesk Triggers.
  
• Sample: automated alert sent to support if waitlist stalls.
  

11. Shopify

• Feature/Setting: Automate customer notification on product availability with Shopify Admin API or Flow app.
  
• Sample: webhook > restock notification to next on waitlist.
  

12. Zoho CRM

• Feature/Setting: Automate lead/contact update and workflow email via Zoho CRM Automation.
  
• Sample: update and notify contact in queue.
  

13. Google Sheets

• Feature/Setting: Automate row update and email/sms trigger using Google Sheets API on inventory change.
  
• Sample: append row triggers automated follow-up.
  

14. ActiveCampaign

• Feature/Setting: Automate sequence for customer journey and notification via ActiveCampaign Automations.
  
• Sample: enrollment in automated waitlist sequence.
  

15. Pipedrive

• Feature/Setting: Automate deal/status change workflows to trigger notifications using Pipedrive Automations.
  
• Sample: automate 'available' notification on deal status.
  

16. Intercom

• Feature/Setting: Automate in-app or email messaging via Intercom Workflows for booking updates.
  
• Sample: trigger automated chat message as item is available.
  

17. Airtable

• Feature/Setting: Automate waitlist management with linked records and notifications via Airtable Automations.
  
• Sample: automator triggers notification when status changes.
  

18. Monday.com

• Feature/Setting: Automate board updates and notifications upon inventory change using Monday Automations.
  
• Sample: automated alert sent when item is returned.
  

19. Calendly

• Feature/Setting: Automate meeting or fitting slot updates with Calendly Webhooks to notify waitlisted customers.
  
• Sample: automated assign/notify workflow for cancellations.
  

20. ClickSend

• Feature/Setting: Automate SMS/email notifications via ClickSend API upon waitlist advancement.
  
• Sample: send automated message to next eligible customer.
  

21. Outlook

• Feature/Setting: Automate email notifications via Microsoft Graph API; trigger from inventory management event.
  
• Sample: automate 'dress now available' email to customer inbox.
  

22. Freshdesk

• Feature/Setting: Automate automated ticket creation and escalation if customer fails to respond; Freshdesk Automations.
  
• Sample: generate support task after failed confirmation.
  

23. Klaviyo

• Feature/Setting: Automate sequenced email or SMS on waitlist status using Klaviyo Flows.
  
• Sample: personalized automated follow-ups with dynamic inventory.
  

Benefits

1. Automated notifications ensure rapid customer response, reducing time-to-book and maximizing inventory utilization.

2. Automation reduces manual workload, streamlines communication, and raises customer satisfaction via instant updates.

3. Automator tracks and logs all actions for full visibility and compliance.

4. Automated escalation minimizes operational delays and prevents lost revenue through system-driven reminders and follow-ups.

5. Automatable processes enable scalable, hands-off queue management and elevate professional image through responsive service.