Order tracking updates to customers

Purpose

1.1. Automates real-time order tracking updates to furniture wholesale customers across channels (SMS, email, messaging apps), ensuring transparency and reducing manual status checks.
1.2. Automatedly triggers updates for every shipping status change, order confirmation, in-transit, delivery attempt, exception, or completed delivery, enhancing customer experience and operational efficiency.
1.3. Enables scalable automation by integrating multiple warehouse, logistics, ERP, and notification tools for streamlined order management and automated communication.

Trigger Conditions

2.1. Status update in ERP/WMS: Any order phase changes—picked, packed, shipped, in-transit, out for delivery, delivered, exception.
2.2. Carrier API webhook: Automated notification from couriers (e.g., FedEx, UPS, DHL, local carriers) on scans or status change.
2.3. Scheduled batch process: Automating periodic polling of logistics updates, pushing queued order status changes.
2.4. Manual intervention trigger: Sales support reps manually triggering an automate update as needed.

Platform Variants

3.1. Twilio (SMS/WhatsApp)
• Feature/Setting: Messages API (Send SMS/WhatsApp) — Configure sender number, message template including order ID, status, track link, with automate triggers on ERP status changes.

3.2. SendGrid
• Feature/Setting: Mail Send API — Template-based automate emails triggered by order status update events; include tracking URLs in dynamic fields.

3.3. Mailgun
• Feature/Setting: Messages API — Automate personalized transactional emails for each order status, using event-based triggers from order management system.

3.4. Slack
• Feature/Setting: Incoming Webhooks — Automate order status pings to customer Slack channels/groups using webhook payloads per event.

3.5. Microsoft Teams
• Feature/Setting: Webhook Connector — Automator posts automated order updates directly to Teams channels linked with wholesale accounts.

3.6. WhatsApp Business API
• Feature/Setting: MessageTemplate endpoint — Pre-approved automate order status notifications for customers on WhatsApp.

3.7. Shopify
• Feature/Setting: Order Fulfillment Webhooks — Automate external notifications when fulfillment status updates in Shopify ERP.

3.8. WooCommerce
• Feature/Setting: Webhooks/REST API — Automate firing update events on status change, handled by notification service.

3.9. Salesforce
• Feature/Setting: Process Builder + Messaging API — Automatedly trigger outbound messages on order object updates.

3.10. HubSpot
• Feature/Setting: Workflows Automation + Email API — Set up automate paths that trigger email/SMS based on deal/order stage.

3.11. Zendesk
• Feature/Setting: Triggers + Outbound Email API — Automates support ticket update notifications with order tracking details.

3.12. Freshdesk
• Feature/Setting: Automations + Email Notifications — Configures automate status updates to customer contacts.

3.13. FedEx Web Services
• Feature/Setting: Tracking API — Automate push of shipment event to notification platform on scan/update.

3.14. UPS Tracking API
• Feature/Setting: Track API Webhook — Automates fetching status and distributing updates by SMS/email.

3.15. DHL API
• Feature/Setting: MyDHL API — Automates tracking pulls and update notifications to subscribed customers.

3.16. Google Sheets
• Feature/Setting: App Script Trigger — Automatedly detects row changes, triggers status update messages to customers.

3.17. Airtable
• Feature/Setting: Automation Scripts — Changes to order records automate outbound notifications via integrated services.

3.18. SAP S/4HANA
• Feature/Setting: Outbound Integration — Automate updates exported to 3rd-party notification systems on business event.

3.19. Oracle NetSuite
• Feature/Setting: Workflow Automator — Automate custom scripts to push order status updates via preferred channel.

3.20. Zoho CRM
• Feature/Setting: Automation Rules + Email/SMS — Configure triggers for automated order update notifications when deal/order fields change.

3.21. Microsoft Dynamics 365
• Feature/Setting: Power Automate Flows — Automatedly connect order entity changes to automated notification flows.

3.22. Klaviyo
• Feature/Setting: Flows Automation — Automate personalized order update emails/SMS based on event triggers from store.

3.23. Intercom
• Feature/Setting: Custom Bots — Automate in-app messaging to clients with real-time tracking or status changes.

Benefits

4.1. Dramatically reduces manual follow-ups and increases automate transparency in order processing.
4.2. Strengthens customer trust by automatedly delivering proactive updates.
4.3. Minimizes support workload through automation, freeing up staff for escalations.
4.4. Automation ensures compliance with SLA commitments for communication.
4.5. Scalable cross-channel automate communication, adaptable for business growth.