Automatischer Versand von Feedback-Formularen nach Kursende

Purpose

1.1. Automate the sending of feedback forms to course participants immediately after the completion of each course.
1.2. Ensure every participant receives a timely automated email, SMS, or in-app notification containing the feedback form.
1.3. Capture responses to improve course quality, instructor effectiveness, and overall learning experience by leveraging automation in educational process management.
1.4. Reduce manual administrative workload by automating repetitive feedback requests and aggregating data for analysis.

Trigger Conditions

2.1. Automated trigger upon course status changing to “completed” in the course management system.
2.2. Scheduled automation at a set interval post course-end (e.g., two hours after last session).
2.3. Manual override allowing administrator to launch the feedback automation immediately if needed.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use Twilio Programmable SMS API, configure ‘Send Message’ action; map recipient mobile from course database, automate message body with feedback form link.

3.2. SendGrid
• Feature/Setting: Trigger “Send Email” via SendGrid Mail Send API, auto-populate email content and recipient; embed feedback form URL.

3.3. Mailchimp
• Feature/Setting: Automate “Campaign Trigger” on course completion; configure merge tags to personalize recipient fields and feedback links.

3.4. Google Forms + Gmail
• Feature/Setting: Automate Gmail “Send Email” with appended Google Forms link; use auto-population of student email list and email body.

3.5. Microsoft Outlook (Office 365 Flow)
• Feature/Setting: Automate using “Send Email v2” connector, dynamic recipients, automate email subject/body with course tracking variables.

3.6. Zapier
• Feature/Setting: Automate using “Email by Zapier”, trigger flow when new course marks as completed, automate personalized feedback invitations.

3.7. Salesforce
• Feature/Setting: Workflow Rule/Process Builder to automate feedback email after Course Completion field update.

3.8. SurveyMonkey
• Feature/Setting: Automated invitation sending via SurveyMonkey API; mapping participant email and customized message.

3.9. HubSpot
• Feature/Setting: Automated Workflow Email, triggered by course status property; insert personalized feedback link.

3.10. ActiveCampaign
• Feature/Setting: Automate an Email Automation Sequence, using conditions to trigger after course end date reached.

3.11. Moodle
• Feature/Setting: Automate Notifications using “Events” when course closes; send feedback link via in-app message or email.

3.12. Typeform + SMTP Relay
• Feature/Setting: Automate email campaign on course marked as ended, embed Typeform feedback URL via SMTP relay.

3.13. Slack
• Feature/Setting: Automate direct Slack message to participants via “chat.postMessage” API post-course.

3.14. WhatsApp Business API
• Feature/Setting: Automate sending feedback-requests using “messages/send”; configure recipient list from school records.

3.15. Telegram Bot API
• Feature/Setting: Automate bot message with feedback link when course concludes using “sendMessage”.

3.16. Klaviyo
• Feature/Setting: Event-based flow to automate feedback email when student completes course segment.

3.17. Pipedrive
• Feature/Setting: Automate Workflow Automation to trigger email/message upon deal (student) moved to “Course Complete”.

3.18. Airtable
• Feature/Setting: Automate with Airtable Automations, trigger email when record in Courses table updated to “Completed”.

3.19. Zoho CRM
• Feature/Setting: Workflow automator; send automated survey email upon course module finish.

3.20. Webex
• Feature/Setting: Automated message via Webex Meetings API to participant list when session end detected.

3.21. Microsoft Teams
• Feature/Setting: Automate “Send message” to Teams members after course (team event) finishes, embed feedback form link.

3.22. Facebook Messenger API
• Feature/Setting: Automate delivery of feedback prompt using “messages” endpoint post-course.

3.23. Freshdesk
• Feature/Setting: Automate ticket creation and personalized feedback survey via automated triggers on course closure.

Benefits

4.1. Automation ensures timely, consistent feedback form delivery without manual intervention.
4.2. Automated workflows boost response rates by immediate contact post-course, automating engagement.
4.3. Automation streamlines administrative effort, freeing staff for higher-value educational activities.
4.4. Data-collection automation leads to rapid course quality insights and continuous improvement cycles.
4.5. Improved tracking and reporting, as automators centralize response collection and automate reminders.
4.6. Automation supports multichannel distribution, allowing reach via email, SMS, chat, and in-app alerts.