Notification of delayed shipments

Purpose

 1.1. Automate real-time alerting across channels to notify stakeholders when supplier shipments to the gift basket store are delayed.
 1.2. Enables proactivity by automating escalation, reducing customer impact, and facilitating quicker resolution.
 1.3. Automates tracking updates, looping in inventory staff, purchasing, and customer service for automatable workflow management.
 1.4. Ensures compliance by automatedly logging all notifications for audit and performance tracking.

Trigger Conditions

 2.1. Automated trigger fires when supplier data (e.g., EDI, CSV, API) indicates ETA missed, status 'Delayed', or shipment remains 'In Transit' past expected time.
 2.2. Shipment system status change, order management system alert, or daily API polling detects lateness.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Automated SMS notifications using Twilio Messaging API; sample config – trigger shipment delay event, connect to Twilio API endpoint /Messages.
 3.2. SendGrid
  • Feature/Setting: Automated transactional email using SendGrid Mail Send API; set up template-driven delay alerts.
 3.3. Slack
  • Feature/Setting: Automated channel alerts via Slack Incoming Webhooks; configure #operations channel for automated notifications.
 3.4. Microsoft Teams
  • Feature/Setting: Automated Teams message using Graph API; create specific delays channel, map automator to webhook.
 3.5. WhatsApp (via Twilio)
  • Feature/Setting: Automated WhatsApp alerts with Twilio WhatsApp API /Messages resource.
 3.6. PagerDuty
  • Feature/Setting: Automated incident escalation using Events API, auto-open delay cases.
 3.7. Zendesk
  • Feature/Setting: Auto-generate support tickets via Zendesk Tickets API for delayed shipments.
 3.8. ServiceNow
  • Feature/Setting: Automated ticket creation using Table API POST /now/table/incident.
 3.9. Salesforce
  • Feature/Setting: Automated task generation with REST API /services/data/vXX.X/sobjects/Task.
 3.10. HubSpot
  • Feature/Setting: Automated notification email or ticket using CRM API.
 3.11. Gmail
  • Feature/Setting: Automated send email with SMTP/REST/API connections using dynamic templates.
 3.12. Outlook 365
  • Feature/Setting: Auto-email via Microsoft Graph /sendMail endpoint.
 3.13. Asana
  • Feature/Setting: Auto-create task for inventory team with Projects API.
 3.14. Trello
  • Feature/Setting: Automated card creation upon delay via Trello API /cards endpoint.
 3.15. Monday.com
  • Feature/Setting: Auto-generate update using Boards API /v2.
 3.16. Google Chat
  • Feature/Setting: Automated message into specific room with Chat API.
 3.17. Discord
  • Feature/Setting: Use Webhooks for automated message post in logistics channel.
 3.18. Telegram
  • Feature/Setting: Telegram Bot API to automatedly push shipment delay alerts.
 3.19. Shopify
  • Feature/Setting: Use Webhook Subscription for fulfillment delayed event, automate customer messaging.
 3.20. JIRA
  • Feature/Setting: Automated issue creation with REST API.
 3.21. Zoho CRM
  • Feature/Setting: Auto-notify via Zoho CRM API module for Deals/Tasks.
 3.22. Intercom
  • Feature/Setting: Automated message and bot engagement on shipment delays.
 3.23. Freshdesk
  • Feature/Setting: Automated ticket with POST /api/v2/tickets.

Benefits

 4.1. Reduces manual tracking of supplier ETAs with automated, real-time alerts.
 4.2. Enhances crisis response by automatedly notifying all relevant staff.
 4.3. Mitigates risk of missed customer commitments through automating visibility.
 4.4. Prevents revenue loss via automation of operational escalation.
 4.5. Enables auditable compliance and analytics on shipment reliability.