Purpose
1.1. Automate the notification of all delivery delays, changes, or updates from suppliers relevant to glass merchants specializing in construction materials.
1.2. Ensures that all impacted stakeholders (warehouse managers, customers, partners) get instantly informed of supplier disruptions, automating operational response.
1.3. Automates escalation and tracking of delay incidences, feeding live updates into CRM, project management, and communication channels.
1.4. Supports automated compliance and service-level expectations by triggering standard operating procedures when delays are reported.
1.5. Improves real-time visibility for handling partial, rescheduled, or abandoned deliveries, automating partnership transparency.
Trigger Conditions
2.1. New delivery delay notice received from supplier via email, API, or portal.
2.2. Supplier manually updates ETAs in portals, automating event logs.
2.3. Status changes in logistics solutions (late status or exception codes), automating monitoring.
2.4. Upload of updated shipping schedules, automating data ingest from CSV/Excel.
2.5. Automated detection of delivery window overlap with known site closures or bank holidays.
Platform Variants
1. Twilio SMS
• API: Messages API — automate outbound SMS to stakeholder numbers; sample: POST /Messages with delay info payload.
2. SendGrid
• Feature: Automate transactional email; set up dynamic template for delay notifications, automate trigger via API/v3/mail/send.
3. Slack
• API: Incoming Webhooks — automate real-time push of delivery alerts to pre-defined Slack channel.
4. Microsoft Teams
• API: Connector webhook — automate posting adaptive card notifications to alert teams about delays.
5. WhatsApp Business API
• API: /messages endpoint — automate direct messaging to customers and internal groups about supplier updates.
6. Google Chat
• API: Webhook — automate delivery status message posting into Google Chat room.
7. Outlook 365
• Graph API: sendMail — automate email notifications with template subject lines to affected users/groups.
8. Salesforce
• REST API: /services/data/vXX.X/sobjects/Case — automate creation of delay/issues ticket for tracking.
9. Monday.com
• API: create_update — automate status change and project note posting upon delay detection.
10. Airtable
• API: Create record — automate row insertion into Issue Tracking base, autofilling fields for audit and reporting.
11. Zendesk
• API: Tickets — automate new ticket generation tagged with delay status, automating customer service response.
12. HubSpot
• Engagements API: Create email or task — automate logging and notification to sales/service reps regarding delays.
13. Asana
• API: Add comment on task — automate posting of delay/event notes to project tasks.
14. Trello
• API: POST /1/cards/{id}/actions/comments — automate card-level alerts for late/updated shipment events.
15. SAP Business One
• Service Layer API: POST /Orders/Notifications — automate log and notification of supplier transport update.
16. QuickBooks Online
• API: createInvoice or sendPurchaseOrder — automate follow-up with suppliers in case of delayed fulfillment.
17. Shopify
• Admin API: send notification or update fulfillment status; automate client comms for delayed shipments.
18. Mailchimp
• API: /messages/send — automate sending a broadcast to customers affected by supply chain delays.
19. Google Sheets
• API: appendCells — automate logging of delayed deliveries and trigger Google Apps Script-driven notifications.
20. Zoho CRM
• API: insertRecords — automate timeline event for delayed supplier update and automate notification workflow.
21. ServiceNow
• API: Table API — automate creation of Incident or Request item for delay, alert by system notification.
22. PagerDuty
• API: Events API v2 — automate urgent escalation to on-call staff in case delivery delay triggers operational risk.
Benefits
4.1. Automatedly reduces manual communication workload on staff.
4.2. Automates real-time, multi-channel notification ensuring stakeholders are informed instantly.
4.3. Automates escalation paths and compliance, limiting operational risk.
4.4. Automatable integration with existing business, ticketing, and CRM platforms.
4.5. Automating all supplier updates enhances service reputation and customer satisfaction.
4.6. Ensures auditability by automating documentation of every update event.
4.7. Supports proactive, automated incident management and customer outreach.
Supplier & Partner Coordination