Alerts for negative reviews to management

Purpose

 1.1. Automate real-time alerts for negative online reviews, ensuring swift management response to mitigate reputational risks and maintain high gluten-free compliance standards.
 1.2. Automatedly monitor reviews across food delivery, local listing, and social platforms essential for specialty diet visibility.
 1.3. Automator prevents delayed response, automates escalation for urgent issues, and automates reporting to management for trend analysis.
 1.4. Ensure automatable, consistent feedback loops to enhance customer trust and operational quality in the competitive food & beverage sector.

Trigger Conditions

 2.1. Automate trigger when a review of ≤3 stars or containing keywords (“gluten,” “ill,” “sick,” “cross-contamination”) is posted.
 2.2. Automated detection of new reviews on designated platforms.
 2.3. Automating matching reviewer or topic tags to flagged categories or complaints.

Platform Variants

 3.1. Google My Business API
  • Feature: Reviews Notifications
  • Setting: Automate push notification when review rating ≤3 stars
 3.2. Yelp Fusion API
  • Feature: Business Reviews Endpoint
  • Setting: Automates pulling latest review, filter via keyword/score automation
 3.3. Facebook Graph API
  • Feature: Ratings & Reviews
  • Setting: Automate pull ratings; trigger automator alert on <4 star post
 3.4. TripAdvisor Content API
  • Feature: Review Feed
  • Setting: Automate fetching and scoring analysis
 3.5. Trustpilot Business API
  • Feature: Alert/Notification
  • Setting: Automates real-time review event triggers
 3.6. Twitter API
  • Feature: Mentions Timeline
  • Setting: Automate detection of negative tweets tagging the restaurant
 3.7. Instagram Graph API
  • Feature: Comments Webhooks
  • Setting: Automatedly trigger on negative comment with relevant keywords
 3.8. Slack
  • Feature: Incoming Webhooks
  • Setting: Automates sending alert to #management channel
 3.9. Twilio SMS
  • Feature: Programmable SMS
  • Setting: Automate instant SMS to manager on flagged review
 3.10. SendGrid
  • Feature: Automated Email Notifications
  • Setting: Automate review alert email to selected recipients
 3.11. Microsoft Teams
  • Feature: Incoming Webhook
  • Setting: Automate posting review alert to management Team
 3.12. PagerDuty
  • Feature: Event Trigger
  • Setting: Auto-escalate critical reviews to incident status
 3.13. Zendesk
  • Feature: Ticketing Automation
  • Setting: Auto-create ticket for negative review
 3.14. HubSpot
  • Feature: Workflow Automation
  • Setting: Trigger automated task for follow-up
 3.15. Intercom
  • Feature: Custom Bots
  • Setting: Automate notification and customer follow-up
 3.16. Monday.com
  • Feature: Board Automation
  • Setting: Auto-generate item for management follow-up
 3.17. Jira
  • Feature: Issue Automation
  • Setting: Create issue from negative review automation
 3.18. Asana
  • Feature: Rule-based Automation
  • Setting: Automate assigning task to customer experience lead
 3.19. Zapier
  • Feature: Multi-Step Zaps
  • Setting: Chain platform triggers for multi-channel alerts
 3.20. Notion
  • Feature: Database API
  • Setting: Automate importing flagged reviews into workspace
 3.21. Airtable
  • Feature: Automations
  • Setting: Auto-add flagged review records and notify team
 3.22. Discord
  • Feature: Webhooks
  • Setting: Automate pushing alerts to designated channel

Benefits

 4.1. Automates reduction in response time to online negative sentiments.
 4.2. Automatedly routes alerts so management intervenes before PR crises.
 4.3. Automating enables trend analysis for recurring gluten-related issues.
 4.4. Streamlines workflows by automating communication and follow-up.
 4.5. Ensures every negative review is automatable into action items for resolution and learning.