Send appointment reminders via SMS and email automatically

Purpose

1. Automate the sending of appointment reminders via SMS and email to golf students, reducing no-shows, improving scheduling reliability, enhancing communication, and supporting instructor time management.

2. The automation ensures reminders are sent at optimal intervals (e.g., 24 hours or 2 hours before), customizes messages for each student, and centralizes reminders for multiple golf instructors and locations.

Trigger Conditions

1. Automatedly initiated by new or updated bookings in scheduling software.

2. Triggered when an appointment is scheduled, rescheduled, or upcoming within a preset time window (e.g., 24h, 3h).

3. Automates based on instructor, student, and location data, with filters for appointment type or calendar.

Platform Variants

1. Twilio SMS

• Feature/Setting: Use Programmable Messaging API; configure to automatically send SMS on appointment triggers.
  
• Sample: POST /2010-04-01/Accounts/{AccountSid}/Messages.json with dynamic body.
  

2. SendGrid

• Feature/Setting: Automate transactional email via Mail Send API; dynamic templates for reminders.
  
• Sample: POST /v3/mail/send with JSON payload containing appointment data.
  

3. Nexmo (Vonage)

• Feature/Setting: SMS API; automate sending of customizable reminder texts.
  
• Sample: POST /sms/json with recipient and message in payload.
  

4. Mailgun

• Feature/Setting: Use Messages API to send scheduled emails automatedly.
  
• Sample: POST /v3/{domain}/messages with appointment context.
  

5. Plivo

• Feature/Setting: SMS API to automate reminders to student phones.
  
• Sample: POST /v1/Account/{auth_id}/Message/ with template fields.
  

6. Amazon SNS

• Feature/Setting: Use SNS Topic for SMS/email; automate notification publishing.
  
• Sample: Publish API with subject/message.
  

7. Google Calendar

• Feature/Setting: Push notifications API; automate event reminders to email or mobile.
  
• Sample: Watch API for event changes, fire reminders.
  

8. Microsoft Outlook (Graph API)

• Feature/Setting: Automate calendar event emails using event notification and mail send endpoints.
  
• Sample: POST /me/sendMail with event details.
  

9. ActiveCampaign

• Feature/Setting: Automated campaign setup for triggered emails/SMS.
  
• Sample: Use Automation Recipes, trigger on contact activity.
  

10. HubSpot

• Feature/Setting: Automated workflow triggers for sending reminders via email/SMS integrations.
  
• Sample: Create workflow “When Meeting Scheduled,” add “Send Email” action.
  

11. Zoho CRM

• Feature/Setting: Workflow Rules; automate reminders as email/SMS alert tasks.
  
• Sample: “New Appointment” workflow → “Send SMS/Email” action.
  

12. Salesforce

• Feature/Setting: Automate reminder tasks with Process Builder or Flow Builder; integrate SMS via AppExchange add-ons.
  
• Sample: On opportunity event → automated reminder flow.
  

13. Slack

• Feature/Setting: Incoming Webhooks/Reminders API for direct or channel messages.
  
• Sample: POST to webhook with appointment payload.
  

14. ClickSend

• Feature/Setting: Automate SMS/email reminders via REST API.
  
• Sample: POST /v3/sms/send with personalized message.
  

15. MessageBird

• Feature/Setting: SMS API for automating reminders to international mobile numbers.
  
• Sample: POST /messages with schedule time.
  

16. WhatsApp Business API

• Feature/Setting: Automate template message reminders; configure for appointment notifications.
  
• Sample: POST /v1/messages with template_id and variables.
  

17. Pipedrive

• Feature/Setting: Automate email/SMS tasks via Workflow Automation.
  
• Sample: Add custom action “Send Reminder” for activity triggers.
  

18. Calendly

• Feature/Setting: Automated notifications and reminders for scheduled events.
  
• Sample: Enable “reminder notifications” with timing and template customization.
  

19. Acuity Scheduling

• Feature/Setting: Automate reminder emails/SMS; adjust template and timing.
  
• Sample: Enable automated reminders in appointment settings.
  

20. Appointlet

• Feature/Setting: Automate confirmations and reminders to clients.
  
• Sample: Set up email/SMS reminders with variable timeframes.
  

Benefits

1. Automates routine communication, saving golf instructors significant administrative time.

2. Automated reminders reduce no-shows, enhance attendance rates, and streamline scheduling.

3. Improves client experience with timely, personalized appointment notifications.

4. Automation allows scalable management of multiple instructors, locations, and student lists.

5. Automating cross-channel reminders (SMS/email) maximizes reach and ensures information delivery.