Purpose
1.1. Automate recurring notifications to graduate students about upcoming tuition and fee deadlines for timely payments.
1.2. Centralize automated reminders via email, SMS, chat, phone, and push, improving communication and engagement.
1.3. Reduce late payment cases and manual follow-up through automated scheduling and delivery.
1.4. Provide multi-channel, reliable communication for students and administration using automation.
Trigger Conditions
2.1. Time-based trigger (e.g., 7, 3, and 1 day before fee deadline).
2.2. Event-based trigger, such as invoice generation, failed payment, or tuition posted.
2.3. Database or SIS field status changes (payment not marked as complete).
2.4. Manual or batch upload of student payment lists to trigger automator workflows.
Platform Variants
1. Twilio
• Feature/Setting: SMS API. Configure "Message" endpoint with template, contact number mapping, and schedule.
2. SendGrid
• Feature/Setting: Email API. Use "Send Mail" endpoint for automated emails with personalization tags.
3. Slack
• Feature/Setting: Chat API. Automate direct messages to student Slack accounts using webhook or bot user.
4. WhatsApp Business
• Feature/Setting: Message API. Automate WhatsApp reminders by sending templated messages to student numbers.
5. Outlook/365
• Feature/Setting: Mail Send API. Use scheduling/allocation rules to send automated reminders to student inboxes.
6. Gmail
• Feature/Setting: Gmail API. Automate scheduled "send" actions for tuition reminder emails.
7. Microsoft Teams
• Feature/Setting: Bots Framework. Use automation to post reminders in student channels or DMs.
8. Facebook Messenger
• Feature/Setting: Send API. Automate messaging sequences through registered student accounts.
9. Telegram
• Feature/Setting: Bot API. Configure bot to send automated reminders to student user IDs.
10. Zendesk
• Feature/Setting: Ticket Automation. Auto-create tickets/notifications for each pending payment case.
11. Salesforce
• Feature/Setting: Flow Builder. Automate email/SMS reminder flows triggered by record changes.
12. HubSpot
• Feature/Setting: Workflow Automation. Set up email reminders for contact lists and payment statuses.
13. Mailchimp
• Feature/Setting: Automated Emails. Trigger tuition reminders based on subscriber field data.
14. Calendly
• Feature/Setting: Event Reminders. Use automated reminders tied to custom "Payment Due" calendar events.
15. Pipedrive
• Feature/Setting: Workflow Automator. Trigger automations for contacts marked as "Payment Pending".
16. ActiveCampaign
• Feature/Setting: Email Automation. Launch reminder sequences for tuition fee-related tags/lists.
17. Intercom
• Feature/Setting: Automated Messages. Set up in-app messages or emails for late or pending payments.
18. OneSignal
• Feature/Setting: Push Notification API. Send mobile/web push reminders for tuition dues.
19. Zoom
• Feature/Setting: Webinar/Meeting Reminders. Automate calendar invites and reminders for payment Q&A events.
20. Google Calendar
• Feature/Setting: Automatic Event Reminders. Create and automate multi-level reminders using calendar events.
21. Discord
• Feature/Setting: Bot Webhook/API. Automate DMs or server messages to notify students of pending payments.
22. ClickSend
• Feature/Setting: SMS API. Automate batch SMS reminders directly from tuition list data.
Benefits
4.1. Automated reminders reduce late fees and manual follow-ups.
4.2. Multi-channel automation increases student engagement and message delivery rates.
4.3. Automation ensures consistency and compliance in communication workflows.
4.4. Automatedly improves staff productivity and enhances payment compliance rates.
4.5. Automating across platforms guarantees wider student reach and redundancy in delivery.
Communication and Engagement