Purpose
1. Automate real-time information sharing of resident care updates between group home staff, corporate teams, and families.
2. Automates notifications about medication, appointments, behavioral incidents, meal times, and status changes.
3. Automated delivery ensures compliance, transparency, and rapid family engagement.
4. Automation minimizes manual errors, delays, and enhances response during emergencies or care plan changes.
5. Supports automating compliance tracking for family notifications and event logs as required by regulations.
Trigger Conditions
1. Automated trigger on staff updates (e.g., daily log entries).
2. Care event occurrence (medication, incidents, medical visits).
3. Supervisor approval for disseminating sensitive updates.
4. Scheduled summary intervals (end-of-day or week).
5. Incoming requests or queries from family members via portal or chatbot.
Platform Variants
1. Twilio SMS
• Feature/Setting: Twilio Programmable Messaging API; configure to automate SMS notifications on event triggers using webhook connections and message templates.
2. Slack
• Feature/Setting: Slack Incoming Webhooks; automate posting updates to dedicated care channels configured for each resident or group.
3. Microsoft Teams
• Feature/Setting: Teams Channel Messages API; automate scheduling or ad-hoc care reports to staff/family Teams groups.
4. SendGrid
• Feature/Setting: SendGrid Mail Send API; automate sending rich HTML status emails to family lists.
5. Gmail API
• Feature/Setting: Messages: send; automate customized care updates through Gmail integration.
6. WhatsApp Business API
• Feature/Setting: Send Messages endpoint; automate direct, encrypted alerts and updates to authorized contacts.
7. HubSpot
• Feature/Setting: Workflow Automation; automate creation and sending of care activity emails/logs based on CRM contact triggers.
8. Salesforce
• Feature/Setting: Process Builder or Flow; automate care event communications based on changes in resident records.
9. Mailchimp
• Feature/Setting: Automated email journeys; automate family update campaigns triggered by uploaded CSV logs.
10. Zoho CRM
• Feature/Setting: Workflow Rules with Webhooks; automate alerting workflow to synced contact groups.
11. Google Sheets
• Feature/Setting: Apps Script Triggers; automate sharing of live care logs via email or chat when sheet data updates.
12. Trello
• Feature/Setting: Butler Automation; automate pushing status cards to boards or family-view lists.
13. Asana
• Feature/Setting: Rules and API; automate tasks or comment triggers to notify key stakeholders.
14. Microsoft Outlook 365
• Feature/Setting: Automated Flow (Power Automate); automate sending templated care alerts from shared mailboxes.
15. Facebook Messenger API
• Feature/Setting: Send API; automate notifications to private family chat groups.
16. Zapier
• Feature/Setting: Multi-step zaps; automate cross-platform information pushing via triggers from care management tools.
17. Monday.com
• Feature/Setting: Automations Center; automate item change notifications to designated family or managers.
18. Discord
• Feature/Setting: Webhooks; automate care status updates to dedicated server channels.
19. OneSignal
• Feature/Setting: Push Notification API; automate mobile push alerts for major status changes.
20. DocuSign
• Feature/Setting: Envelope Sent Webhooks; automate confirmation notifications for signed care update documents.
21. Freshdesk
• Feature/Setting: Workflow Automator; automate support ticket creation for care requests or family concerns.
22. Calendar Integrations (Google Calendar API, Outlook Calendar API)
• Feature/Setting: Event: Insert; automate family notifications about scheduled visits or appointments.
23. Pipedrive
• Feature/Setting: Workflow Automation; automate messaging when custom care fields update.
Benefits
1. Automatedly ensures compliance with family engagement requirements.
2. Automates transparency throughout care processes for peace of mind.
3. Timely, consistent communication automates reduction of manual errors.
4. Automating documentation provides audit trails in case of disputes.
5. Automator platforms provide flexibility, scalability, and auditability as care operations grow.
6. Automate real-time, multi-channel information delivery tailored to recipient preferences.
7. Enables automatable escalation of urgent updates as needed.
8. Automated summarization avoids information overload and ensures relevancy.
9. Reduces staff workload and automates time savings.
10. Promotes automating proactive engagement and builds trust with families.
Communication and Family Engagement Automation