Monitoring and instant alerts for new online reviews

Purpose

1.1. Automate real-time monitoring of new online reviews for Guizhou restaurants across review platforms.
1.2. Automates instant alerts to staff or managers, enabling proactive response management and reputation protection.
1.3. Optimizes customer engagement workflows by automating review tracking, instant notifications, escalation, and actionable insights.
1.4. Ensures automated compliance with brand standards in customer communication and service recovery processes.

Trigger Conditions

2.1. New review appears on any supported review platform or aggregator.
2.2. Automation detects new review content via platform API/webhooks or scheduled polling.
2.3. Review meets defined filter criteria (e.g., keywords, star rating, sentiment analysis automation).
2.4. Automatedly triggers alert workflow based on pre-set thresholds (e.g., negative review, VIP customer reviewer).

Platform Variants

3.1 Google My Business (Google Business Profile)
• Feature: Reviews API; Configure automated polling for 'locationReviews.list' endpoint to monitor.
3.2 Yelp Fusion
• Feature: Business Reviews API; Set up automation pulling from '/businesses/{id}/reviews'.
3.3 TripAdvisor
• Feature: Rapid API; Automate scheduled review data extraction from 'getReviews'.
3.4 Facebook Graph API
• Feature: Ratings and Reviews endpoint; Configure webhook for automated review alerts.
3.5 Dianping (大众点评)
• Feature: Scraper or official API (if available); Automates review monitoring via scheduled scraping.
3.6 Meituan (美团)
• Feature: Web scraping or platform API; Automatable review extraction and change detection.
3.7 Twitter/X
• Feature: Search Tweets API; Set up term/handle-based monitoring for review mentions automation.
3.8 Instagram Graph API
• Feature: Comment/mention webhooks; Automates monitoring reviews/mentions.
3.9 Trustpilot
• Feature: Business Unit Reviews API; Automated polling for new review events.
3.10 OpenTable
• Feature: Reviews API; Configure scheduled automation for new review retrieval.
3.11 Booking.com
• Feature: Partner API (if accessible); Automates scheduled fetching of guest review data.
3.12 Zomato
• Feature: Reviews API; Automator for '/restaurant-reviews' endpoint for review automation.
3.13 Email (Generic)
• Feature: IMAP/POP connector; Automates email parsing for review notification automation.
3.14 Twilio
• Feature: Programmable SMS; Configure automation to send instant review alert via SMS.
3.15 Slack
• Feature: Incoming Webhooks/API; Automate posting new review alerts to dedicated channels.
3.16 Microsoft Teams
• Feature: Incoming Webhook; Configure to automate review alert messages to channel.
3.17 Telegram
• Feature: Bot API; Set up automator to send instant review alerts to staff group.
3.18 Zapier
• Feature: Webhooks and platform integrations; Automatable bridge for review monitoring and alerts.
3.19 SendGrid
• Feature: Email API; Automate sending templated email alerts for new reviews.
3.20 Pushover
• Feature: API; Configure automation for mobile push notifications of new reviews.
3.21 Discord
• Feature: Webhook; Automates posting review alerts to specific server channels.
3.22 Salesforce
• Feature: Service Cloud API; Automate case creation from negative/new reviews.
3.23 HubSpot
• Feature: Tickets API/Workflow Automations; Automates ticketing or tasking on new reviews.
3.24 Monday.com
• Feature: API/Integromat module; Automate board item creation for each new review event.

Benefits

4.1. Automates detection of newly posted reviews across all channels, maximizing oversight.
4.2. Minimizes manual review-checking effort by automating alerts and notifications.
4.3. Accelerates issue response time through instant, automated escalation of critical feedback.
4.4. Automates cross-team communication to streamline internal workflow and responsibility assignment.
4.5. Provides real-time, automated insights for reputation management and service improvement.