Review aggregation from multiple platforms

Purpose

1.1. Automate aggregation and synchronization of customer reviews from multiple online platforms to centralize feedback for a guitar store’s e-commerce operations.
1.2. Facilitate timely response and sentiment assessment by automating review collection, deduplication, categorization, and storage.
1.3. Enable real-time monitoring of customer sentiment trends with automated alerts for negative or high-value feedback.
1.4. Support business intelligence by automating review scoring, visual analytics, and integration with CRM and marketing automators.

Trigger Conditions

2.1. Scheduled polling of review APIs on set intervals—hourly, daily, or weekly.
2.2. Webhook events when a new review is posted or updated on supported platforms.
2.3. Manual or automated request via e-commerce dashboard to refresh or sync review data.

Platform Variants

3.1. Google My Business
• Feature/Setting: Automate retrieval using Places API – “reviews.list” endpoint.
3.2. Facebook
• Feature/Setting: Automate review extraction via Graph API – “/page-id/ratings” edges.
3.3. Yelp
• Feature/Setting: Automate with Fusion API – “businesses/{id}/reviews” endpoint.
3.4. Trustpilot
• Feature/Setting: Automate import by configuring Business Unit Reviews API.
3.5. Amazon
• Feature/Setting: Automate review sync via Amazon Product Advertising API – “GetReviews”.
3.6. eBay
• Feature/Setting: Automate using Buy Review API – “getReviews” action.
3.7. Reverb
• Feature/Setting: Automate reviews collection with Reverb API – “reviews” resource.
3.8. Feefo
• Feature/Setting: Automate with Feedback API – “GET /reviews”.
3.9. Bazaarvoice
• Feature/Setting: Automate via Conversations API – “data/reviews.json”.
3.10. PowerReviews
• Feature/Setting: Automate fetch with REST API – “GET /reviews”.
3.11. Shopify
• Feature/Setting: Automate review sync using Product Reviews API – “reviews.json”.
3.12. WooCommerce
• Feature/Setting: Automate querying product reviews endpoint – “GET /wp-json/wc/v3/products/reviews”.
3.13. TrustRadius
• Feature/Setting: Automate using REST API – “GET /reviews”.
3.14. Capterra
• Feature/Setting: Automate data collection via provided data export endpoints.
3.15. Opinew
• Feature/Setting: Automate using REST API – “GET /reviews”.
3.16. Google Play
• Feature/Setting: Automate via Publishing API – “reviews.list”.
3.17. App Store Connect
• Feature/Setting: Automate review pulling using App Store API – “GET /customerReviews”.
3.18. G2
• Feature/Setting: Automate with Public API – “GET /products/{productId}/reviews”.
3.19. Angi (Angie’s List)
• Feature/Setting: Automate review integration by scraping or using partner APIs.
3.20. GetApp
• Feature/Setting: Automate using review export features or available APIs.
3.21. Zomato
• Feature/Setting: Automate with Zomato API – “GET /reviews”.
3.22. TripAdvisor
• Feature/Setting: Automate aggregation using Partner APIs or third-party data connectors.

Benefits

4.1. Automatedly centralizes review management, eliminating manual aggregation.
4.2. Automates real-time detection of negative feedback for rapid issue resolution.
4.3. Supports automation of sentiment analytics for market trends and product improvement.
4.4. Automates review import into CRM, enhancing customer profiling and segmentation.
4.5. Improves SEO by automating website review widgets and updates.
4.6. Automates alerts and escalation workflow for critical reviews, safeguarding reputation.
4.7. Enables omnichannel reputation monitoring via automated dashboard integration.
4.8. Reduces operational overhead by automating multi-source review data collection and formatting.
4.9. Automates legal compliance for review moderation and response archiving.
4.10. Enhances decision-making by automating comprehensive review analytics and reporting.