Class Scheduling and CommunicationPurpose
1.2. Enables coaches and management to rapidly identify satisfaction trends, address issues, and improve class offerings based on automated feedback data.
1.3. Integrates automatable feedback workflows with scheduling to ensure feedback is timely, personalized, and comprehensive for each session.
Trigger Conditions
2.2. Initiates when a student’s attendance is marked as present in the class roster.
2.3. Optionally, automation can trigger at a set time after class, e.g., 30 minutes post-session.
Platform Variants
3.1. Twilio SMS
• Feature/Setting: Automated SMS trigger via Programmable Messaging API, configured to send survey links after class attendance is confirmed.
3.2. SendGrid
• Feature/Setting: Automated transactional email via SMTP/API, using templates for customized feedback requests immediately after a class event.
3.3. Mailchimp
• Feature/Setting: Automating email campaigns with triggered sending based on API tie-in with scheduling system for post-class feedback.
3.4. Google Forms
• Feature/Setting: Automated email/SMS of feedback form link via Google Forms API with prefilled participant and class metadata.
3.5. Typeform
• Feature/Setting: Typeform API trigger sends out branded surveys, automatically populating participant data and submission reminders.
3.6. SurveyMonkey
• Feature/Setting: Automated survey creation/send via Webhooks or SurveyMonkey API when class event ends for scheduled feedback distribution.
3.7. Microsoft Outlook
• Feature/Setting: Automate feedback emails through Outlook API/Flow triggered by class calendar event conclusion.
3.8. Slack
• Feature/Setting: Automated post-class feedback request DMs using Slack Bot API and scheduling triggers for recreational class channels.
3.9. Discord
• Feature/Setting: Automator sends automated feedback polls or forms to participants in class channels via Discord Bot API.
3.10. WhatsApp Business API
• Feature/Setting: Automated message and feedback form link dispatch using WhatsApp API after scheduling system triggers.
3.11. Zoho CRM
• Feature/Setting: Automated workflow/email module to solicit feedback when attendance is logged or class event closes in Zoho system.
3.12. Salesforce
• Feature/Setting: Automate Feedback Request flow using Process Builder/Flow Builder upon event completion in Salesforce Calendar.
3.13. HubSpot
• Feature/Setting: Automated marketing workflow to send surveys or feedback forms post-class, triggered via HubSpot's Workflow API.
3.14. Airtable
• Feature/Setting: Automate feedback record creation and email sending using Airtable Automations after record update (class attendance).
3.15. Calendly
• Feature/Setting: Automated feedback email sequence triggered via Calendly API immediately after scheduled gymnastics class ends.
3.16. ActiveCampaign
• Feature/Setting: Automated feedback sequence starts based on tag or event registered through API integration with scheduling system.
3.17. Pipedrive
• Feature/Setting: Automation workflow sends individualized feedback request when a class event activity is completed in Pipedrive.
3.18. Intercom
• Feature/Setting: Automated in-app/message feedback request sent using Intercom’s Message API post-class.
3.19. Zendesk
• Feature/Setting: Automated ticket or survey dispatch using Zendesk Trigger API post-session for immediate feedback.
3.20. Google Chat
• Feature/Setting: Automated feedback prompt sent to participant via Chat Bot integration post-class event trigger.
3.21. Constant Contact
• Feature/Setting: Automate follow-up email campaign triggered via API when class completion is registered.
3.22. Microsoft Teams
• Feature/Setting: Feedback request messages automated through Teams Bot/Graph API linked to class channel post-session.
4. Benefits
4.2. Enables faster response to participant concerns by automating review and routing of feedback.
4.3. Drives class quality improvement by automating actionable and documented feedback cycles.
4.4. Enhances engagement by automating personalized, timely feedback touchpoints for all students/parents.
4.5. Automated analytics aggregate insights for coaches/management to support evidence-based improvements.