Client Intake & Onboarding AutomationPurpose
1.2. Streamline intake workflow by automatedly cross-referencing client ID data with internal and external government and social service databases.
1.3. Automate documentation of all verification steps for audit readiness, incident prevention, funding qualifications, and seamless reporting.
1.4. Automating eligibility decisioning for social service residency based on rules, status, age, criminal background, and prior residence.
Trigger Conditions
2.2. File upload of government ID (driver’s license, passport, social security documentation) by intake staff or client.
2.3. Integration with external case management or referral system indicating new client referral.
2.4. Manual data entry or scan of client identification at intake desk, which automates downstream checks.
Platform Variants (Software & API Configuration)
• Feature/Setting: Automated phone number verification; configure via REST API endpoint `/v2/Services/{ServiceSid}/Verifications`.
3.2. DocuSign
• Feature/Setting: Automated identity verification workflows; configure with "Identify Recipient" using ID Verification API.
3.3. Onfido
• Feature/Setting: Automates ID document and selfie verification; use `/v3/checks` API call.
3.4. Jumio
• Feature/Setting: Automated identity verification; `Netverify API`.
3.5. Experian CrossCore
• Feature/Setting: Automated eligibility and fraud checks; configure "Identity Check API".
3.6. LexisNexis Risk Solutions
• Feature/Setting: “InstantID API” for automated background and ID validation.
3.7. Auth0
• Feature/Setting: Automate custom rules for verification during sign-up; configure Rule Scripts with "User Profile" endpoints.
3.8. Okta
• Feature/Setting: Automate user onboarding with Identity Proofing via Lifecycle Management API.
3.9. ID.me
• Feature/Setting: API for automated eligibility and ID validation, “Identify & Verify API”.
3.10. Trulioo
• Feature/Setting: GlobalGateway API for automating ID and eligibility validation.
3.11. Salesforce
• Feature/Setting: Flow Builder automates initial intake form routing and eligibility logic on `Lead` or `Case` objects.
3.12. Workato
• Feature/Setting: Automates workflows for document and eligibility checks; configure “Workato Triggers & Actions”.
3.13. Zapier
• Feature/Setting: Automate multi-step intake to ID verification through “Zaps” integrating form and ID services.
3.14. Google Cloud Vision
• Feature/Setting: Automates ID text extraction and verification; `Document Text Detection API`.
3.15. Microsoft Power Automate
• Feature/Setting: Automated flows for intake and eligibility checks via connectors.
3.16. Adobe Sign
• Feature/Setting: Automate signature and ID collection with “Identity Authentication Workflow”.
3.17. Yoti
• Feature/Setting: Automated identity verification using "Yoti IDV API".
3.18. Plaid
• Feature/Setting: Automates income/employment eligibility with `Identity API`.
3.19. MongoDB Realm Triggers
• Feature/Setting: Automate processing on new intake records with "Database Trigger Functions".
3.20. AWS Lambda
• Feature/Setting: Serverless function for automating custom eligibility rules during intake; triggered by API Gateway or new record.
3.21. IBM Watson Visual Recognition
• Feature/Setting: Automate document verification with the "Analyze Image API".
Benefits
4.2. Automating compliance with corporate, legal, and regulatory standards ensures risk minimization.
4.3. Streamlined and automated eligibility checks enable more efficient use of staff time for higher-impact tasks.
4.4. Uniform, documentable, and auditable automated workflows enhance transparency and trust for stakeholders.
4.5. Automation minimizes fraud risks and ensures only eligible individuals enter the corporate halfway house ecosystem.