Patient Management AutomationPurpose
1.2. Automates the dissemination of clinical alerts, care plans, and secure messaging, enhancing compliancy and patient engagement in hematology care.
1.3. Centralizes automated communication channels, ensuring patients and staff are promptly notified of relevant information, automating administrative cut-through and clinical workflow.
1.4. Enables automated updates to patient profiles and consents, synchronizing cross-system data in real time and reducing staff workload.
Trigger Conditions
2.2. Upcoming or modified appointment detected in scheduling system.
2.3. Prescription created or renewed event.
2.4. Direct provider message or care team update availability for patient.
2.5. Consent status change or document upload reviewed.
2.6. Changes in care plan or automated reminders for routine hematologic monitoring.
Platform Variants
• API: Platform Events—configure triggers on health event objects, automate via Process Builder.
3.2. Microsoft Power Automate
• Connector: Healthcare Common Data Model—configure flows on "Patient Portal Update" event.
3.3. Twilio
• API: Programmable Messaging—webhook integration for automated SMS/email notifications on update triggers.
3.4. Cerner API
• Endpoint: FHIR Patient, Observation, Appointment—automates push notifications to portal users.
3.5. Epic App Orchard
• Feature: Interconnect APIs—automate MyChart event-driven notifications on patient data updates.
3.6. Meditech Expanse
• Feature: Patient Notifications—automate structured HL7 messages for appointment/lab result communication.
3.7. Allscripts
• API: Open API “Notifications”—automate automatedly patient-facing event alerts, appointment changes.
3.8. Redox Engine
• Destination: “Patient Notifications”—automates cross-platform event sync and alert pushes.
3.9. AWS SNS
• Feature: Automate notification topics for patient portal triggers, lab result status changes.
3.10. Google Cloud Healthcare API
• Endpoint: FHIR REST—build automated cloud functions on Observation, Appointment resource changes.
3.11. Okta
• API: Events Webhooks—automator for new consent sign-in or sensitive document access via portal.
3.12. IBM Watson Health
• Feature: Care Manager Rules—automate patient notification flows for hematology protocols.
3.13. Zendesk
• API: Ticket Triggers—automatedly generate support tickets for escalated patient messages.
3.14. DocuSign
• API: Envelope Events—automate updates on new or expiring patient consents.
3.15. Mailgun
• API: Events Webhooks—automated notification delivery for test results or appointment reminders by email.
3.16. SendGrid
• API: Dynamic Templates—automate templated email content updates and immediate delivery on portal events.
3.17. Slack
• API: Incoming Webhooks—automating team notifications for patient message escalations.
3.18. Intercom
• API: Conversation Webhooks—automates automated support replies based on portal interactions.
3.19. PagerDuty
• API: Events API v2—automator escalates time-critical hematologic patient events to on-call staff.
3.20. Freshdesk
• API: Automations—trigger new patient tasks or follow-up tickets for test/result/consent changes.
3.21. Smartsheet
• Feature: Automated Workflows—auto-update patient management sheets on portal activity triggers.
Benefits
4.2. Improves patient experience by automating communication and providing instant access to vital information.
4.3. Ensures automated regulatory compliance by timelining patient consents, informing care plan changes, and documenting every automated notification.
4.4. Raises engagement and health outcomes by automatically reminding patients of labs, appointments, or medication.
4.5. Reduces operational overhead and streamlines communication across healthcare teams in automated, reliable fashion.