Field Operations & DispatchPurpose
1.2. Ensure fast, automated dispatching of field resources, reducing manual intervention.
1.3. Optimize coverage and response times using automation-driven decision logic.
1.4. Increase situational awareness by automating unit status updates and sharing across platforms.
1.5. Facilitate resource tracking, location analysis, and alerting through full-process automation.
Trigger Conditions
2.2. Automation initiates upon new incident report entry or 911 call to dispatch center.
2.3. Automated alert if unit availability falls below predetermined thresholds in any patrol sector.
2.4. Scheduled automation checks for status mismatches or stale data from units’ onboard systems.
2.5. Automated data ingestion from GPS and telematics feeds.
Platform Variants
• Automation Rule: Create “Automated Workflow” to reassign incidents with process builder on availability field update.
3.2. Microsoft Power Automate
• Connector: Use “Common Data Service”, trigger on unit status change, launch automated dispatch flow.
3.3. Twilio
• Function/API: Send automated SMS/voice alerts via the Messaging API (`POST /Messages`) when allocating units.
3.4. PagerDuty
• Event Trigger: Use “Events API” to automate escalation if no units are available.
3.5. ServiceNow
• Flow Designer: Implement automated resource allocation via “Flow Trigger” on incident creation.
3.6. Google Cloud Functions
• HTTP Trigger: Deploy functions to process incoming telematics data, automate assignment routine.
3.7. AWS Lambda
• Event Source: Use API Gateway to automate logic on incoming status updates from the field.
3.8. Azure Logic Apps
• Workflow: Automate by connecting to CAD (Computer-Aided Dispatch) APIs triggered on status polling.
3.9. Slack
• Webhook: Automated notifications to channel when new assignments are made, via “Incoming Webhooks”.
3.10. Google Sheets
• Apps Script: Auto-update spreadsheets and trigger script when unit entry is edited.
3.11. Zapier
• Zap: Automation on “New Data in Webhook”, route unit allocation record to target app.
3.12. IBM Watson Orchestrate
• Orchestrator: Use “Skill: Data Assignment” to automate matching based on resource criteria.
3.13. ServiceTitan
• API: POST to Dispatch API to automatically update jobs on unit status change.
3.14. Esri ArcGIS
• Geoevent Trigger: Automate field alerts and resource visualization as units report movements.
3.15. Snowflake
• Streams: Automated change-detection and trigger prebuilt task for resource redistribution.
3.16. SAP Integration Suite
• Flow: Configure “Integration Flow” to pull availability data and automate assignments.
3.17. Freshdesk
• Automator: Use “Automated Ticket Assignment” rules to move incidents to available units.
3.18. Monday.com
• Automation: Trigger allocation board integrations with “When status changes” rule.
3.19. AirTable
• Script: Custom automation script to update and allocate resources per status change.
3.20. Okta Workflows
• Connector: Directly automate updates to status and trigger security automation notifications.
3.21. Cisco Webex Teams
• API: Automated bot posting to group chat when allocation workflow is complete (`POST /messages`).
3.22. Oracle Integration Cloud
• Automated Flow: Scheduled integrations for incident-to-unit mapping, using process automation tools.
Benefits
4.2. Automated resource allocation accelerates response times and improves safety.
4.3. Automated notifications enhance operational transparency.
4.4. Automating unit status updates ensures up-to-date field data.
4.5. Scaling automations effortlessly covers multiple patrol zones and shifts.
4.6. Automatedly identifies resource shortages preventing operational gaps.
4.7. Automation centralizes data for reporting and auditing, ensuring compliance.