Automated review requests after tours

Purpose

1. Automate the sending of review requests to customers after completion of hiking tours, ensuring timely feedback collection and boosting online reputation.

2. Automates engagement by triggering review outreach immediately post-tour, improving response rates.

3. Supports automating both email and SMS channels for maximum audience reach.

4. Integrates with booking, CRM, and communication systems to ensure automated, seamless operation.

5. Enables automated follow-up sequences to remind customers to submit reviews, optimizing conversions.

6. Allows for automating personalized messaging based on tour guide, date, and customer profile.

7. Facilitates automated funneling of positive reviews to preferred platforms (e.g., Google, TripAdvisor).

8. Ensures compliance by automating consent management and opt-out for review requests.

9. Reduces manual administrative workload through end-to-end automating of the review collection process.

Trigger Conditions

1. Automated trigger based on tour completion status in the booking system.

2. Automating based on CRM event when customer booking is marked “completed.”

3. Automatable trigger by payment module confirming post-service transaction.

4. Automatedly triggered after a preset time interval after the tour end date/time.

5. Timer-based automator for sending review requests at optimal times (afternoon or evening).

6. Automated condition where only customers with verified attendance receive requests.

Platform Variants

1. Twilio SMS

• Feature/Setting: Automate SMS review requests using the Messaging API.
  
• Example: Configure programmable SMS workflow to send personalized message post-tour completion.
  

2. SendGrid

• Feature/Setting: Automate HTML email review requests using the Send Email API.
  
• Example: Trigger dynamic transactional email templates upon tour completion event in CRM.
  

3. Mailchimp

• Feature/Setting: Automates email campaign sends using Automations.
  
• Example: Create a post-tour workflow with conditional triggers for review request emails.
  

4. HubSpot

• Feature/Setting: Automator of email sequences using Marketing Automation Workflows.
  
• Example: Trigger workflow from form completion or CRM property update.
  

5. ActiveCampaign

• Feature/Setting: Automates review request drip campaigns using Automations.
  
• Example: Set up automation to send review email after “Tour Finished” contact update.
  

6. Salesforce

• Feature/Setting: Automation using Process Builder or Flow for triggering emails/messages.
  
• Example: Fire automation when custom object “Tour” status changes to “completed.”
  

7. Zoho CRM

• Feature/Setting: Workflow Rules for automating custom emails.
  
• Example: Set rule to send templated email when Deal moves to “Tour Completed”.
  

8. Google Forms

• Feature/Setting: Automator of survey forms via Auto-email on submission trigger.
  
• Example: Send unique Google Form link by automatedly fetching contacts post-tour.
  

9. Typeform

• Feature/Setting: Automate survey sending through Webhook or email integration.
  
• Example: Fire webhook automation when new tour record is created in booking system.
  

10. Intercom

• Feature/Setting: Automated message campaign via Series or Custom Bots.
  
• Example: Trigger message sequence to mobile/web clients based on event "Tour Complete".
  

11. WhatsApp Business API

• Feature/Setting: Automates sending of templated messages via API.
  
• Example: Set automation to send a review request template after predefined booking events.
  

12. SurveyMonkey

• Feature/Setting: Automated survey links via Email Invitation Collector API.
  
• Example: Automatedly send survey link on tour completion, with reminder automation.
  

13. Klaviyo

• Feature/Setting: Automator flows for review request emails.
  
• Example: Set post-purchase event trigger to send a flow for tour reviews.
  

14. Constant Contact

• Feature/Setting: Automate emails with Triggered Campaigns.
  
• Example: Campaign initiates based on API call from booking engine.
  

15. Pabbly Connect

• Feature/Setting: Workflow Automator for email/SMS.
  
• Example: Schedule automation to trigger messages from CRM tour completion event.
  

16. Airtable

• Feature/Setting: Automate notification via Automation Scripts.
  
• Example: Script sends outbound request to communication tool when record is updated to “Tour Finished.”
  

17. Monday.com

• Feature/Setting: Automates via Integrations and Automations.
  
• Example: Set automation that triggers email/send_when “Tour Status” is “completed”.
  

18. Zapier

• Feature/Setting: Automates multi-platform trigger-action workflows.
  
• Example: Connect booking completion trigger to email/SMS review request action.
  

19. Slack

• Feature/Setting: Automate message to internal teams for manual review send as fallback.
  
• Example: Trigger Slack channel notification when automated request is not deliverable.
  

20. Facebook Messenger Platform

• Feature/Setting: Automate outbound message via Messenger API.
  
• Example: Automatedly deliver review request template when customer books via Facebook.
  

Benefits

1. Automates collection of authentic customer testimonials, strengthening brand credibility.

2. Streamlines feedback capturing through automated and repeatable processes.

3. Improves review response rates by automatedly contacting customers at the right moment.

4. Provides consistent guest engagement, reducing manual follow-up needs.

5. Facilitates actionable insights by centrally automating review data collection.

6. Enhances operational productivity by automating repetitive post-service communication.

7. Reduces administrative errors by eliminating manual review requests.

8. Automates cross-channel communication for broader audience outreach.

9. Builds trust and social proof through proactive, automated review management.

10. Supports scalability by making review collection automatable regardless of customer volume.