Test result notifications (email/SMS)

Purpose

1.1. Automates the process of delivering HIV test results to patients via email or SMS, ensuring privacy and timeliness.
1.2. Automating notifications reduces manual handling errors and speeds up communication between testing centers and patients.
1.3. Creates an auditable, secure flow of test result delivery which complies with healthcare privacy laws (HIPAA/GDPR).
1.4. Automates data entry, triggering, message customization, and status updates for streamlined patient management automation.

Trigger Conditions

2.1. Completion of laboratory testing with digital record update.
2.2. Entry or upload of new test result data into EMR/LIS systems.
2.3. Manual approval by healthcare staff for result release.
2.4. Automated workflow trigger on a scheduled basis (e.g., batch notification nightly).

Platform Variants

3.1. Twilio SMS
- Feature/Setting: Automate SMS send using Programmable Messaging API.
- Sample: Configure /Messages endpoint, map patient numbers, insert test result text dynamically.
3.2. SendGrid
- Feature/Setting: Automates email notifications via Mail Send API.
- Sample: Create email template, POST to /mail/send endpoint with dynamic fields for patient data.
3.3. Amazon SNS
- Feature/Setting: Automate multi-channel notifications (SMS/email).
- Sample: Use Publish API, specify MessageStructure as json for SMS & email.
3.4. Nexmo (Vonage)
- Feature/Setting: Automates SMS using SMS API.
- Sample: POST to /sms/json with patient mobile and message body.
3.5. Mailgun
- Feature/Setting: Automated email through Messages API integration.
- Sample: POST to /v3/{domain}/messages with template variables for name, result.
3.6. Plivo
- Feature/Setting: Automator for sending SMS via Message API.
- Sample: POST to /v1/Account/{auth_id}/Message with message and number.
3.7. Firebase Cloud Messaging
- Feature/Setting: Push notifications for mobile app-based delivery of test results.
- Sample: Automate message object via /fcm/send endpoint, customize payload.
3.8. Microsoft Graph API
- Feature/Setting: Automation for Outlook email delivery.
- Sample: Automate POST to /me/sendMail with email content JSON.
3.9. Google Workspace (Gmail API)
- Feature/Setting: Automate email sending from healthcare center’s domain.
- Sample: POST to /gmail/v1/users/me/messages/send, encode body/text.
3.10. Slack
- Feature/Setting: Automates DM or channel notification via chat.postMessage API.
- Sample: Use patient Slack ID, automate message posting for results.
3.11. PagerDuty
- Feature/Setting: Automated multi-channel incident notifications for abnormal results.
- Sample: POST to /incidents endpoint, mapping patient alert.
3.12. Zendesk
- Feature/Setting: Automate customer support ticket updates for result notifications.
- Sample: Use Tickets API to update patient communication.
3.13. Intercom
- Feature/Setting: In-app message automation (for patient portals).
- Sample: Automate message with Conversation API with result text.
3.14. WhatsApp Business API
- Feature/Setting: Automator for patient WhatsApp message delivery.
- Sample: POST to /v1/messages with recipient and result template.
3.15. ClickSend
- Feature/Setting: Automates SMS/email via REST API.
- Sample: POST to /v3/sms/send with patient and result data.
3.16. OneSignal
- Feature/Setting: Automating push notification for test apps.
- Sample: Segment users, POST notification object via /notifications endpoint.
3.17. HubSpot
- Feature/Setting: Automated email via Marketing Email API.
- Sample: POST to /email/public/v1/singleEmail/send with patient/contact data.
3.18. ActiveCampaign
- Feature/Setting: Automate email delivery via Automations endpoint.
- Sample: Trigger “send email” action on contact update.
3.19. Zoho Mail
- Feature/Setting: Automation using Send Mail API for result email.
- Sample: POST message object with recipient and body.
3.20. MessageBird
- Feature/Setting: SMS/WhatsApp automation with Conversations API.
- Sample: POST to /conversations/send with result and recipient.

Benefits

4.1. Automated notifications reduce delays and human error in patient communication.
4.2. Automating delivery scales across large patient volumes, increasing operational efficiency.
4.3. Ensures privacy compliance through auditable, automated, role-based access to notifications.
4.4. Automation boosts patient satisfaction through timely, consistent, secure communications.
4.5. Automator systems can be integrated with existing EMR, CRM, and LIS platforms for end-to-end automation.
4.6. Minimizes manual labor, freeing staff to focus on direct patient care and counseling.
4.7. Automatedly tracks delivery and receipt, supporting follow-up and reporting workflows.
4.8. Automatable escalation for abnormal or critical results to clinicians or emergency contacts.
4.9. Enables custom message templates and multilingual automation for patient demographics.
4.10. Supports automation of patient opt-in/opt-out management for notifications.