Real-time notification of new bookings to staff

Purpose

1.1. Automate the process to immediately notify relevant staff when a new vacation home booking is received, ensuring prompt preparation and guest satisfaction.
1.2. Addresses delays, miscommunications, and missed bookings by delivering real-time, automated alerts to assigned team members.
1.3. Enables centralized automation of booking data flow across property management, communication, and mobile notification platforms for seamless operation.
1.4. Automates the entire guest onboarding process from booking confirmation detection to notifying housekeeping, front desk, and management, reducing human intervention.
1.5. Ensures automating compliance and audit trails with clear notification logs tied to each booking event.

Trigger Conditions

2.1. Automated trigger on creation of a new booking in Property Management System (PMS), channel manager, or OTA (Booking.com, Airbnb, Expedia).
2.2. Trigger activates when reservation status changes from “unconfirmed” to “confirmed” automatedly or when payment is processed.
2.3. If a new calendar block or reservation is synced to a shared property calendar, automation triggers real-time push.
2.4. Automated webhook or polling to booking API every minute/instantaneously for newly posted reservations.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Use the Messaging API (`POST /Messages`) to automate SMS notifications to staff numbers—configure Sender ID, message text, and trigger.
3.2. SendGrid
• Feature/Setting: Automate transactional email via Mail Send API (`POST /mail/send`) to predefined staff lists with template use and dynamic fields from booking data.
3.3. Slack
• Feature/Setting: Use Slack Incoming Webhooks or chat.postMessage API to automate alerts into specific staff channels or direct messages.
3.4. Microsoft Teams
• Feature/Setting: Automate notifications via Teams Webhook Connector to a chosen channel for instant staff alerts with booking details.
3.5. Google Chat
• Feature/Setting: Automate Google Chat API (`spaces.messages.create`) to push notifications into team chat space on new booking.
3.6. WhatsApp (via Twilio API)
• Feature/Setting: Configure WhatsApp Business API for automating booking notification messages with dynamic reservation data.
3.7. Telegram
• Feature/Setting: Use Telegram Bot API (`sendMessage`) to automate notifications to staff group chats or individual bots.
3.8. Pushover
• Feature/Setting: Automate push notifications (`/messages.json`) to staff devices using individual or group keys for critical alerts.
3.9. Microsoft Outlook
• Feature/Setting: Automate emails using Microsoft Graph API (`/sendMail`) for staff calendar invitations on booking creation.
3.10. Gmail
• Feature/Setting: Automate message delivery via Gmail API (`users.messages.send`) routed to staff with templated subject and body.
3.11. Zendesk
• Feature/Setting: Use Ticket API to automate creation of “New Booking” tickets with custom fields populated from booking data.
3.12. Asana
• Feature/Setting: Automate task creation via Asana API (`POST /tasks`) assigning booking details to cleaning/maintenance teams.
3.13. Monday.com
• Feature/Setting: Automate item creation via Board API to notify relevant workflow boards/staff groups of actionable bookings.
3.14. ClickUp
• Feature/Setting: Automate task creation using Tasks API (`POST /task`) to project booking event for relevant assignees.
3.15. HubSpot
• Feature/Setting: Automate timeline or email activities via Engagements API for staff follow-up on booking, with booking info included.
3.16. Salesforce
• Feature/Setting: Case or task automation with Service Cloud APIs—auto-create cases against vacation home property teams on booking event.
3.17. Notion
• Feature/Setting: Automate page creation via Notion API for shared notification logs on every new booking.
3.18. Zapier
• Feature/Setting: “Catch Hook” automation to integrate between varied PMS or calendar APIs and chosen notification service(s).
3.19. Freshdesk
• Feature/Setting: Automate ticket creation with booking details for support or housekeeping staff using API (`POST /tickets`).
3.20. Google Sheets
• Feature/Setting: Automatedly append new booking data to shared Sheet using Sheets API and trigger notifications via linked platform (email/push).
3.21. Facebook Messenger
• Feature/Setting: Use Send API (`/me/messages`) to automate direct bookings alert messages to property staff Messenger group.
3.22. Viber
• Feature/Setting: Send automated notifications via Viber API (`send_message`) to broadcast to selected staff contacts upon booking confirmation.

Benefits

4.1. Automates real-time staff awareness of every booking, minimizing manual oversight and human error.
4.2. Ensures all teams, including cleaning and guest services, are coordinated instantly and automatedly.
4.3. Enhances guest experience by automating internal preparedness and timely responses.
4.4. Centralizes communication logs, ensuring auditability and compliance in operations.
4.5. Reduces missed bookings by automating redundancy across multiple channels (SMS, email, chat, push).
4.6. Automates staff task assignment/awareness, freeing management from constant manual communication.
4.7. Provides scalable automation for handling high booking volumes during peak season.