Auto-notification for critical lab results to care teams

Purpose

 1.1. Automate rapid, accurate, and secure notifications of critical laboratory results to designated care team members to reduce response times and improve patient outcomes.
 1.2. Automatedly ensure compliance with regulations requiring timely communication of life-threatening results.
 1.3. Automates alert escalation to multiple clinicians if initial notifications are unacknowledged within a set timeframe.
 1.4. Enables automated documentation of notifications for audit and quality review.
 1.5. Integrates with EHRs, LIS, and communication platforms for seamless end-to-end message automation.

Trigger Conditions

 2.1. Automated detection of critical value in lab result field from Laboratory Information System (LIS).
 2.2. Automator triggers upon update/new entry matching defined critical thresholds (e.g., potassium > 6.5 mmol/L).
 2.3. Automate event when lab technician flags result as "STAT" or "critical."
 2.4. Trigger automation when a result meets "auto-notify" rule set by hospital protocols.

Platform Variants

 3.1. Twilio SMS
  • Feature/Setting: Automate via Messaging API; configure message body, recipient care team contacts, failover logic.
 3.2. SendGrid
  • Feature/Setting: Automates alert emails using Mail Send API; set critical header, escalation chain.
 3.3. Microsoft Teams
  • Feature/Setting: Automate message post to care team channel via Graph API; configure alert card and tagging.
 3.4. Slack
  • Feature/Setting: Automate Slack Bot webhook to send critical result messages to pre-set channels or users.
 3.5. PagerDuty
  • Feature/Setting: Automating incident creation via Events API; set trigger on lab result, configure escalation.
 3.6. ServiceNow
  • Feature/Setting: Automate incident tickets for urgent results; run workflow triggered by integration API.
 3.7. Epic EHR
  • Feature/Setting: Use App Orchard APIs to automate notifications in In Basket; trigger on lab result entry.
 3.8. Cerner Millennium
  • Feature/Setting: FHIR API automates push notifications to care team assignments on new critical results.
 3.9. TigerConnect
  • Feature/Setting: Automate secure messages to identified clinicians using Messaging API and on-call schedule logic.
 3.10. Vocera
  • Feature/Setting: Automates hands-free voice/badge alerts to medical staff based on integration events.
 3.11. Salesforce Health Cloud
  • Feature/Setting: Automate notification tasks with Lightning Flow or Process Builder triggered by health data records.
 3.12. AWS SNS
  • Feature/Setting: Automate multi-channel notifications (SMS, email, push) via Publish API and topic configuration.
 3.13. Google Chat
  • Feature/Setting: Automate bot alert messages through Incoming Webhook integration targeted to clinical groups.
 3.14. Cisco Webex
  • Feature/Setting: Automates alert cards posted into spaces using Bot API with escalation protocols.
 3.15. Zoom Chat
  • Feature/Setting: Automate instant messages to care rooms/groups triggered by webhook event.
 3.16. Zendesk
  • Feature/Setting: Automates ticket creation/alert to support team as urgent, with custom message subject and field.
 3.17. Freshservice
  • Feature/Setting: Automate incident/task creation using Orchestration app upon lab system alert.
 3.18. Alchemer (formerly SurveyGizmo)
  • Feature/Setting: Automated feedback/acknowledgement forms auto-sent to care team post-notification.
 3.19. Azure Logic Apps
  • Feature/Setting: Automates workflows chaining LIS output with Teams/Outlook and escalation logic.
 3.20. Zapier
  • Feature/Setting: Automate multi-step notifications chaining LIS triggers with messaging/email/SMS platforms.
 3.21. Meditech Expanse
  • Feature/Setting: Automating built-in critical result alerting by configuring Result Routing and Notification Rules.
 3.22. Sococo
  • Feature/Setting: Automate spatial/virtual room alerts via API push (for hybrid/remote care team environments).
 3.23. Splunk On-Call
  • Feature/Setting: Each automation triggers on event ingestion, routes critical messages to predefined on-call users.

Benefits

 4.1. Ensures automated and timely response to life-threatening laboratory findings.
 4.2. Reduces manual workload and risk of human error by automating alert dissemination.
 4.3. Supports regulatory compliance through automated audit trails and documentation.
 4.4. Improves interdisciplinary communication by automating cross-platform notifications.
 4.5. Enhances patient safety via automated escalation if no acknowledgement detected within protocol windows.
 4.6. Standardizes critical result handling process for consistent patient management automation.