Purpose
1. Automate and orchestrate patient transfer request workflows between hospital departments, including initial request capture, multi-channel notification, task assignment, documentation updates, follow-up reminders, handover approvals, and real-time status tracking for seamless patient movement, maximizing clinical efficiency, minimizing miscommunication, and reducing manual interventions.
Trigger Conditions
1. New patient transfer initiated in EHR or HIS system.
2. Departmental discharge order entered by a physician or nurse.
3. Bed management system signals bed availability.
4. Manual transfer request submission via web portal or mobile app.
5. Transfer escalation based on SLAs or time thresholds exceeded.
6. Automated triggers via barcode/QR badge scan for patient location update.
Platform Variants
1. Epic EHR
• API: /Patient/Transfer/Create & /Patient/Transfer/Status — Automate transfer creation and track progress.
2. Cerner Millennium
• Integration Service: FHIR Patient Movement API — Automatedly synchronize transfer data between departments.
3. Meditech Expanse
• Interface: Patient Transfer Event Trigger — Automates event-driven notifications to assigned units.
4. Allscripts Sunrise
• Function: Care Coordination Task Automation — Automate assignment and completion tracking.
5. Microsoft Teams
• Feature: Teams Message API — Automated instant message to relevant care teams for transfer alerts.
6. Slack
• Feature: Incoming Webhooks — Automates push notifications in designated transfer coordination channels.
7. Twilio SMS
• API: Programmable Messaging — Automatedly send patient transfer SMS alerts to on-call staff.
8. PagerDuty
• Feature: Event Orchestration API — Automates escalation and duty notifications if no acknowledgment.
9. ServiceNow
• Module: ITSM Workflow Designer — Automator for ticketing, approvals, and transfer status updates.
10. Salesforce Health Cloud
• Function: HL7/FHIR Integration & Process Builder — Automated patient timeline update and transfer communications.
11. Zendesk
• Feature: Ticket Automations — Automatically open, update, or close transfer coordination tickets.
12. Google Sheets
• Feature: Sheets API — Automates transfer logs, ensures all changes are time-stamped.
13. Microsoft Power Automate
• Trigger: Recurrence or API Webhook — Automates task creation, staff reminders, and cross-system updates.
14. AWS Simple Notification Service (SNS)
• Feature: Topic/Subscription — Auto-broadcast patient move events to on-premises and mobile devices.
15. Okta
• Capability: Event Hooks — Automates user access provisioning for transferring departments.
16. DocuSign
• Function: eSignature Workflows — Automates digital sign-offs for transfer approvals.
17. Zoom
• Feature: Meeting/Webinar API — Schedule automated transfer coordination huddles with clinical teams.
18. Cisco Webex
• Automation: Meeting Scheduling API — Automatedly notify and convene stakeholders on urgent transfers.
19. Freshservice
• Module: Workflow Automator — Automates IT or facility requests linked to transfer (e.g., transport, cleaning).
20. ServiceTitan
• Integrations: CRM and Job Scheduling — Automatedly manage non-clinical transfer logistics support.
21. AirTable
• Function: Automations — Triggers patient transfer records, notifies stakeholders, updates dashboards.
22. Asana
• Feature: Rules & API — Automates task assignments and real-time status tracking for patient moves.
23. NetSuite
• SuiteFlow: Workflow Automation — Automates resource allocation and inventory updates for patient transfer.
24. SAP Health
• Module: EMR/EHR Integration—Automate workflow tasks and real-time event triggers for transfer.
Benefits
1. Automation minimizes manual errors, reduces transfer delays, and ensures standardized handoffs.
2. Automated notifications and reminders decrease miscommunication between clinical teams.
3. Automated documentation provides real-time audit trails for compliance and regulatory reporting.
4. Automating logistics improves bed management utilization and patient flow.
5. Automator-driven task assignments improve accountability and SLA adherence.
6. Automatable, scalable transfer processes allow hospitals to efficiently handle peak patient loads.
7. Automatedly tracks time, status, and approvals, providing actionable data for process improvement.
Patient Management Automation