Reservation & Customer ManagementPurpose
1.2. Automatedly coordinate real-time updates between reservation channels and table availability to enhance customer and staff experience.
1.3. Enable automation of notifications to staff and guests upon table allocation or reallocation due to cancellations or changes.
1.4. Make the process automatable for regular, VIP, and group bookings, integrating menu preferences and seating requests.
Trigger Conditions
2.2. Modification or cancellation of existing reservation.
2.3. Guest check-in, early arrival, or no-show status detected.
2.4. Automated schedule updates from third-party booking platforms.
2.5. Table status changed by staff (e.g., cleaned, occupied, available).
Platform Variants
• Feature/Setting: Reservations API—automate fetching and updating reservations, sample configuration: webhook on reservation.created.
3.2. Resy API
• Feature/Setting: Table Management API—automates optimal allocation logic, event subscription for automating updates.
3.3. Square Appointments
• Feature/Setting: Online Booking—automation for table mapping, direct API integration for sync.
3.4. Google Calendar API
• Feature/Setting: Events API—automate calendar events for staff, notify automator on new or altered bookings.
3.5. Twilio SMS API
• Feature/Setting: Messaging—automates SMS alerts to guests and staff when assignments change, sample: trigger on reservation update.
3.6. Slack Incoming Webhooks
• Feature/Setting: Notifications—automatably broadcast table assignments in staff channels, webhook sample: on table.status.change.
3.7. Microsoft Outlook Calendar API
• Feature/Setting: Event Management—automates reservation block management via API actions.
3.8. Zapier Webhooks
• Feature/Setting: Trigger/Action Webhook—automation to link different tools, auto-trigger on reservation event.
3.9. Salesforce Service Cloud
• Feature/Setting: Case Automation—automates case/task creation for VIP or special requests.
3.10. HubSpot CRM
• Feature/Setting: Workflows—automatedly add reservation contacts to CRM, trigger notifications.
3.11. Aircall API
• Feature/Setting: Call Event API—automates reservation intake and updates via phone, triggers for automating logging.
3.12. Mailgun API
• Feature/Setting: Automated Emails—automate confirmation and assignment notices post-reservation.
3.13. Monday.com Automations
• Feature/Setting: Board Automation—auto-update reservation boards and table status in real time.
3.14. Google Sheets API
• Feature/Setting: Data Sync—automate logging of reservations/table status, webhook on new data row.
3.15. DinePlan API
• Feature/Setting: Table Management—automated allocation via backend logic, automator can subscribe to table.events.
3.16. Zendesk Triggers
• Feature/Setting: Automated Ticket Generation—automates ticketing for reservation issues, incidents.
3.17. Freshdesk API
• Feature/Setting: Automate Customer Queries—trigger workflow on reservation inquiry for status/action.
3.18. Telegram Bot API
• Feature/Setting: Automated Chat Bot—auto-notify on table assignment, query status with commands.
3.19. WhatsApp Business API
• Feature/Setting: Automated Messaging—automates notifications about reservations, reminders.
3.20. ClickSend API
• Feature/Setting: Multichannel Messaging—automatedly confirm or update via SMS/Email.
3.21. Microsoft Teams Webhook
• Feature/Setting: Automated Notifications—post table assignment status to team channel on reservation event.
3.22. Facebook Messenger API
• Feature/Setting: Bot Integration—automate assignment status or reminders direct to customer.
Benefits
4.2. Automating notifications leads to improved guest and staff communication and reduced wait times.
4.3. The automatable workflow enables swift adjustment in case of last-minute cancellations or arrivals.
4.4. Automatedly optimized occupancy maximizes revenue-generating potential for every service.
4.5. Easy to scale automation supports business growth and multi-channel reservation intake.