Respond instantly to reservation/CDS inquiries via WhatsApp or email

Purpose

1.1. Automate the process of instantly responding to reservation or catering/dining service (CDS) inquiries for Hyderabadi restaurants via WhatsApp or email.
1.2. Automating customer replies to improve guest experience, provide immediate confirmation or information, and reduce manual handling for staff.
1.3. Automation supports customer retention by ensuring inquiries are never missed, with tailored responses for menu, pricing, availability, or follow-up.
1.4. Streamline operations by using automators to connect messaging platforms with reservation systems, ensuring a seamless and efficient guest communications journey.

Trigger Conditions

2.1. New reservation or CDS inquiry submitted via website form, WhatsApp, email, or third-party aggregator.
2.2. Automatable triggers on keyword match (e.g., “reserve table”, “catering”, or “CDS enquiry”) in WhatsApp or email inbox.
2.3. Automated trigger upon incoming message from recognized phone numbers or verified email addresses.
2.4. Scheduled automations for follow-up if initial inquiry is not responded to within a set timeframe.

Platform Variants

3.1. Twilio WhatsApp
        • Feature/Setting: WhatsApp API.
        • Automate sending templated responses; configure automated reply with reservation link and menu preview.
3.2. SendGrid
        • Feature/Setting: Mail Send API.
        • Automates email acknowledgments for new inquiries, dynamically inserts reservation details.
3.3. Gmail API
        • Feature/Setting: Watch for new messages and automated draft/reply creation.
        • Automatable detection of inquiry emails and sending pre-set responses.
3.4. WhatsApp Business Cloud API
        • Feature/Setting: Automated message templates.
        • Automate reply to incoming reservations with options and questions.
3.5. Google Calendar API
        • Feature/Setting: Automated event creation.
        • Automates inclusion of reservation details in confirmation reply.
3.6. HubSpot CRM Automation
        • Feature/Setting: Workflow automations.
        • Automate assignment of leads/inquiries to sales agents.
3.7. Zoho CRM
        • Feature/Setting: Blueprint & workflow automator.
        • Auto-detects CDS inquiries and sends automated WhatsApp/email response.
3.8. Mailgun API
        • Feature/Setting: Messages Send API with webhook.
        • Automates direct mail replies for CDS booking requests.
3.9. Microsoft Outlook Graph API
        • Feature/Setting: Message webhook monitoring.
        • Automation of incoming reservation emails and responding via automated drafts.
3.10. Slack
        • Feature/Setting: Slackbot automation.
        • Automates posting inquiries to staff and sends auto-reply externally.
3.11. Freshdesk Messaging
        • Feature/Setting: Automated workflows.
        • Automates customer support acknowledgment for inbound inquiries.
3.12. Intercom
        • Feature/Setting: Inbox automation and bots.
        • Auto-responds to WhatsApp or email with menu, FAQs, or link to reservation form.
3.13. Zendesk
        • Feature/Setting: Triggered automations.
        • Automates acknowledgment and assignment of inquiry to agents.
3.14. Facebook Messenger API
        • Feature/Setting: Automated message reply.
        • Automate response for inquiries via restaurant Facebook page.
3.15. Telegram Bot API
        • Feature/Setting: listen for /reserve or /catering command.
        • Automates immediate follow-up with inquiry details.
3.16. Webflow/Formspree
        • Feature/Setting: Post-submit webhook.
        • Automating email or WhatsApp reply after website reservation submission.
3.17. Typeform
        • Feature/Setting: Integration outreach.
        • Automate sending WhatsApp or email confirmation on form submission.
3.18. Microsoft Teams
        • Feature/Setting: Automated message routing.
        • Automates internal notification of reservations and triggers outbound confirmation.
3.19. Salesforce Service Cloud
        • Feature/Setting: Process automation and email response.
        • Automates inquiry ticket creation and acknowledgment mail.
3.20. ActiveCampaign
        • Feature/Setting: Automations and transactional email.
        • Automates instant reply with reservation details and upsell offers.
3.21. Google Sheets
        • Feature/Setting: New row triggers.
        • Automatedly sends WhatsApp/email when a reservation entry is added.
3.22. Airtable
        • Feature/Setting: Webhooks and automations.
        • Automate adding new inquiries and trigger reply workflow.

Benefits

4.1. Automating response time leads to higher customer satisfaction and more reservations.
4.2. Automation reduces manual workload, preventing errors in high-traffic periods.
4.3. Automated replies build trust and professionalism—customers receive instant, consistent, and informative responses.
4.4. Automated systems optimize staff efforts by allowing them to focus on in-person guest experience rather than repetitive inquiries.
4.5. Automation ensures full traceability and follow-up, turning missed leads into confirmed bookings.