Purpose
1. Automates delivery of critical alerts to hyperbaric medicine physicians and care teams for urgent clinical scenarios, treatment changes, emergency interventions, or patient safety notifications.
2. Enables automated multi-channel escalation, confirmation, and follow-up for vital medical incidents, securely tracking acknowledgment and receipt among assigned care staff.
3. Supports automating redundancy—re-notifying higher authorities if unacknowledged, routing by on-call schedules, and logging all automated communication touchpoints for compliance and review.
4. Integrates with patient management and EMR systems to trigger automated communication workflows on recognized safety events, fluctuating vitals, or device alarms in hyperbaric medicine.
Trigger Conditions
1. Escalation from a hyperbaric chamber sensor (O2 drop, pressure fluctuation, fire risk, patient distress).
2. Incoming patient lab results out-of-range during or post-treatment.
3. Manual flagging of critical condition changes by nursing or monitoring staff.
4. Missed scheduled chamber checks or overdue safety equipment maintenance logs.
5. Sudden incident reports within digital case management platforms.
Platform Variants
1. Twilio
- Feature/Setting: SMS/Voice Notify API; automates sending real-time SMS/calls to physicians on-call. Configure via Twilio Notify API with recipient number and message payload for escalation chain.
2. SendGrid
- Feature/Setting: Transactional Email API; automates templated email dispatch on alert triggers. Configure with automatable dynamic template and variable insertions for case-specific info.
3. PagerDuty
- Feature/Setting: Incidents API; automate creation and routing of on-call incidents. Use /incidents endpoint with automation rules for escalation.
4. Slack
- Feature/Setting: Incoming Webhooks; automates automated channel alerts and DM pings. Configure webhook by posting JSON payloads tagging roles or individuals.
5. Microsoft Teams
- Feature/Setting: Connector/Webhook; automate adaptive card alerts into specific channels. Set automation by creating connectors with alert data mapped to message cards.
6. Pushover
- Feature/Setting: Messages API; automates direct push notifications to doctors’ devices. Use user/group keys for automated escalations.
7. OpsGenie
- Feature/Setting: Alert API; automate alert creation and escalations to hyperbaric staff. Map automated triggers to responder schedules.
8. ServiceNow
- Feature/Setting: Incident Management API; automate opening of incident tickets and notifications to pre-set medical workflow automators.
9. Zendesk
- Feature/Setting: Ticket API; automate creating urgent support tickets and sending out automated updates to teams.
10. WhatsApp Business API
- Feature/Setting: Messages Endpoint; automates critical alerts to physicians’ WhatsApp. Use template messages for rapid automated delivery.
11. Google Chat
- Feature/Setting: Webhook/Space Bot; automatedly sends notifications in spaces, configures via webhook for team mention.
12. Mattermost
- Feature/Setting: Webhook; automate alert posts to medical team channels with payload-driven notifications.
13. AWS SNS
- Feature/Setting: Publish API; automate multi-channel mobile/email/push alerts, configure via topic subscriptions for target teams.
14. Microsoft Outlook
- Feature/Setting: Graph API Mail.Send; automates direct emails to practitioners, automates reply tracking.
15. Salesforce
- Feature/Setting: Process Builder/Flow; automates alert triggers from case changes, outgoing emails or SMS to contact records.
16. Freshdesk
- Feature/Setting: Webhook Automation; automate urgent ticket/alert creation and team assignment notifications.
17. HubSpot
- Feature/Setting: Workflow Automation; automatedly sends notification emails or CRM task alerts on patient status flags.
18. Webex Teams
- Feature/Setting: Messages API; automates real-time notification to medical chat rooms or individuals.
19. Signal Messenger
- Feature/Setting: Signal API via community SDKs; automate end-to-end encrypted urgent messages.
20. Telegram
- Feature/Setting: Bot API; automates bot alerts in private/group chats for emergency alerts.
21. Zoho CRM
- Feature/Setting: Workflow Rules; automates sending emails/SMS based on case events and patient status.
22. VictorOps
- Feature/Setting: REST Alert API; automates routing of emergencies to on-call responders.
Benefits
1. Automates delivery of time-sensitive alerts, minimizing delay in incident response for hyperbaric emergencies.
2. Ensures automated redundancy and escalation, preventing lost or ignored critical notifications among medical teams.
3. Enables compliance via automated logging of every communication workflow and receipt acknowledgment.
4. Scalable—automating alert propagation across various channels and devices ensures coverage regardless of physician location.
5. Reduces manual workload for care coordinators by automating repetitive, high-risk communication streams.
Communication and Patient Engagement Automation