Online booking confirmation emails and SMS

Purpose

1.1. Automate the sending of timely booking confirmation emails and SMS to customers for ice rink reservations.
1.2. Streamlines communication, automates notificational workflows, and reduces manual dispatch errors.
1.3. Enhances customer experience by providing instant and automated confirmations, booking details, and support information.
1.4. Supports automatable follow-up actions such as reminders or cancellations in the booking process.
1.5. Ensures all stakeholders remain informed through automating multi-channel alerts.

Trigger Conditions

2.1. Automatic trigger upon successful online booking completion on the ice rink’s scheduling system.
2.2. Automates notifications when payment is confirmed and slot availability is updated.
2.3. Automatedly initiates emails/SMS upon admin approval for special corporate bookings.
2.4. Auto-trigger on reschedule or cancellation request to keep all booking parties informed.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Configure "Send Message" API, automating SMS with booking details to customer’s phone number.
• Sample: Define message template and map booking data fields in automation tool.
3.2. SendGrid
• Feature/Setting: Use "Send Email" API, automate transactional confirmation emails using customizable templates.
• Sample: Setup dynamic fields for booking ID, date, time, and links.
3.3. Mailgun
• Feature/Setting: Configure "Messages" API to automate and dispatch personalized booking confirmation emails.
3.4. Nexmo (Vonage) SMS
• Feature/Setting: Use SMS API for automating multi-recipient booking confirmations via SMS.
3.5. Amazon SES
• Feature/Setting: Automate email deploys via "SendEmail" API with conditional multi-language templates.
3.6. Plivo
• Feature/Setting: Use "Send SMS" for automating text-based confirmations on bookings and cancellations.
3.7. Mandrill (Mailchimp Transactional)
• Feature/Setting: Automates booking emails using triggered API calls and template management.
3.8. ClickSend
• Feature/Setting: Trigger SMS/Email via API for real-time booking confirmations.
3.9. Microsoft Outlook 365
• Feature/Setting: Use "Send Mail" (Graph API) to automate personalized booking confirmations directly from the corporate account.
3.10. Gmail (Google Workspace)
• Feature/Setting: Automate “Send Email” using Gmail API or SMTP relay, integrating booking data in body.
3.11. Zoho Mail
• Feature/Setting: Automating triggered mail sends via “Send Mail” endpoint upon booking creation.
3.12. ActiveCampaign
• Feature/Setting: Automates email confirmation workflows using “Automations” and API triggers.
3.13. Salesforce Marketing Cloud
• Feature/Setting: Use triggered sends for real-time, automated email confirmation flows.
3.14. HubSpot
• Feature/Setting: Automate booking confirmation emails using workflow automation triggers and “Send Email” task.
3.15. Infobip
• Feature/Setting: Configure Omni-channel “SMS/Email API” for automating notifications on booking status.
3.16. MoEngage
• Feature/Setting: Automate confirmation notifications across email/SMS through triggered campaign APIs.
3.17. Slack
• Feature/Setting: Use “Send Message” API for automated alerts to staff about new or modified bookings.
3.18. WhatsApp Business API
• Feature/Setting: Automating booking confirmation messages to customers with booking data pre-populated.
3.19. Intercom
• Feature/Setting: Automate “Custom Bot” for sending confirmation or status updates to clients via chat.
3.20. Telegram Bots
• Feature/Setting: Automate confirmation via “sendMessage” API for instant message notifications.
3.21. SMSGlobal
• Feature/Setting: Automate outbound SMS confirmations using HTTP API upon booking action.
3.22. Airship (formerly Urban Airship)
• Feature/Setting: Configure automatable push/email notifications on booking events using “Messages API”.

Benefits

4.1. Automated communication reduces no-shows and improves customer trust through instant confirmations.
4.2. Automation dramatically decreases manual workload and staff errors.
4.3. Automating booking confirmations provides a branded, consistent experience across all channels.
4.4. Automated and scalable messaging system supports increases in booking volumes.
4.5. Enables automators to easily add reminders and post-booking customer journeys, future-proofing operations.
4.6. Automatedly ensures compliance with opt-in/opt-out messaging regulations by automating message records.