Marketing & Social Media AutomationPurpose
1.2 Automatedly fetch new review entries, analyze sentiment, and trigger custom auto-replies.
1.3 Automates distribution of reputation management tasks by industry-defined logic, ensuring rapid response to customer feedback.
1.4 Enhances public engagement, automates customer loyalty building, and protects brand image in the digital landscape.
1.5 Supports high-volume, multi-location Icelandic cuisine businesses, automating standardized and context-relevant communications.
Trigger Conditions
2.2 Review posted on supported platform for the business’s profile/location.
2.3 Sentiment breaches a threshold (e.g., negative keyword presence triggers alert and reply automation).
2.4 Specific reviewer rating (e.g., 1-star triggers “we’re sorry” auto-reply logic, 5-star triggers “thank you for your kind words” automation).
2.5 Daily, hourly, or real-time polling for aggregated review data for automator analytics.
Platform Variants
• Feature/Setting: Reviews API – Configure OAuth and automate fetching new reviews and posting replies.
3.2 TripAdvisor
• Feature/Setting: Automated review monitoring via Partner Content API—connect and monitor in real-time.
3.3 Facebook Pages
• Feature/Setting: Graph API – Set Webhook for ‘ratings’ edges, automate replying to visitor posts/reviews.
3.4 Yelp
• Feature/Setting: Fusion API – Automate pulling business reviews and posting owner comments automatedly.
3.5 Zomato
• Feature/Setting: Partner Restaurant API – Automator for fetching and responding to reviews.
3.6 Instagram
• Feature/Setting: Graph API – Monitor comments/tags on business profile for automatable replies.
3.7 Twitter/X
• Feature/Setting: API v2 – Automate scanning for mentions and replying to feedback automatically.
3.8 OpenTable
• Feature/Setting: Guest Center API – Auto-pull review data, automate standard follow-up messaging.
3.9 Trustpilot
• Feature/Setting: Automated review fetching via Business API, automate template replies.
3.10 Slack
• Feature/Setting: Incoming Webhooks – Send automated alerts for new negative reviews for actionable automations.
3.11 Zendesk
• Feature/Setting: Ticket API – Auto-create tickets from critical reviews, automate support responses.
3.12 SendGrid
• Feature/Setting: Automate email reply triggers for external review notifications.
3.13 WhatsApp Business
• Feature/Setting: Cloud API – Automatable auto-replies for direct feedback from customers.
3.14 Email (IMAP/SMTP)
• Feature/Setting: Monitor review notifications and automate personalized email follow-ups.
3.15 Microsoft Teams
• Feature/Setting: Incoming Webhook – Automate team alerts for management action post-review.
3.16 Telegram
• Feature/Setting: Bot API – Automated alerts and auto-reply bots for customer engagement.
3.17 VKontakte
• Feature/Setting: API – Automate scanning wall posts/reviews with automated business replies.
3.18 G2
• Feature/Setting: Reviews API – Automated pulling of review stream and configured auto-response.
3.19 Capterra
• Feature/Setting: Automated monitoring of new reviews with trigger-based auto-reply emails.
3.20 Foursquare
• Feature/Setting: Places API – Automate review fetching and owner reply automation.
Benefits
4.2 Reduces staff workload by automating routine reply tasks.
4.3 Improves public transparency and automates trust-building.
4.4 Ensures consistency in brand voice across all platforms via automation.
4.5 Provides actionable automator analytics from sentiment and engagement trends.
4.6 Supports business scalability and automates omnichannel management for Icelandic restaurants.