Ticketing and Reservations AutomationPurpose (Detailed Loyalty Rewards Tracking and Redemption Automation for IMAX Theaters)
1.2. Automatically reward points for eligible actions, notify users of balances, send redemption codes/vouchers, and adjust status levels in real time.
1.3. Automates linking loyalty data with ticketing, CRM, marketing, and POS systems for seamless cross-channel experience.
1.4. Automates fraud detection, relevant reporting, and integration with external reward/catalog partners.
1.5. Allows triggering of bonuses or special campaigns (e.g., double points during premieres or member anniversaries).
Trigger Conditions
2.2. Automated loyalty points accumulation threshold reached.
2.3. Manual or automated member redemption request via web/mobile/ticket counter.
2.4. Automated member upgrade/downgrade based on points/status.
2.5. Automated campaign/bonus event initialization.
2.6. Automated fraud or anomaly detection (unusual redemptions, duplicate uses, etc.).
Platform Variants (with Function/API)
• Loyalty Management Module: Automate custom workflows; API: POST /loyaltyProgram/earn, /redeem
3.2. Oracle CX Loyalty Cloud
• Rule Builder, Earn/Spend APIs: Automate tiering and point allocation automation
3.3. Microsoft Dynamics 365 Marketing
• Real-Time Customer Journey: Automate loyalty triggers with Power Automate
3.4. SAP Customer Experience
• Loyalty Management: Automate point lifecycle, API: /points/allocate, /points/redeem
3.5. Comarch Loyalty Management
• Rule Engine, Open API: Webhooks for real-time automation
3.6. Fivestars
• API “Add Visit & Reward”, “Redeem Reward”: Automate customer check-ins and automated redemption
3.7. LoyaltyLion
• Events API: Automate external event triggers for automated points/rewards
3.8. Smile.io
• Points API: Automate awarding and auto-redemption based on triggers
3.9. Annex Cloud
• Loyalty API: Automate enrollment and automated transaction event posting
3.10. Punchh
• Loyalty Engine API: Automate offer fulfillment, automated reward assignment
3.11. Tango Card
• Rewards Catalog API: Automate issuance/code delivery upon redemption
3.12. Twilio SMS
• Messaging API: Automate loyalty notifications, redemption code SMS
3.13. SendGrid
• Transactional Templates: Automate reward/points emails, expiration alerts
3.14. Zendesk
• Triggers & Automations: Ticket-based reward assignment automation
3.15. Shopify
• Script API: Automate loyalty status changes post-purchase
3.16. Square
• Loyalty API: Automate enrollment, status updates, and redemption
3.17. Lightspeed POS
• Loyalty Module: Automate sync and redemption events
3.18. HubSpot
• Workflows, Custom Properties: Automate loyalty triggers and automated notifications
3.19. Klaviyo
• Automated Flows: Loyalty campaign automation and targeted redemption reminders
3.20. Braze
• Campaign Triggers API: Automate personalized reward/push interactions
3.21. Google Cloud Functions
• Automated serverless orchestrator for custom logic between systems
3.22. AWS Lambda
• Automated backend event-handler connecting POS, loyalty, and communication systems
3.23. Zapier
• Loyalty action integration: Automate data flow between CRM, POS, and loyalty systems
3.24. Freshdesk
• Automations for agent-triggered redemptions, reward code delivery
3.25. Voucherify
• Campaign API: Automate reward code generation & validation
Benefits
4.2. Automatedly boosts member satisfaction via instant recognition and seamless multi-channel experience.
4.3. Centralizes and automates data flows, providing actionable analytics for business and marketing automation.
4.4. Makes fraud detection automatable and redemption more secure.
4.5. Fully automates targeted marketing, bonus events, and upgrades/downgrades, improving campaign agility and monetization.
4.6. Automator ensures compliance, scalability, and fast configuration of new loyalty mechanics without IT bottlenecks.