Real-time delivery tracking updates to customers

Purpose

1.1 Automate real-time delivery tracking updates for customers, ensuring they receive timely, accurate notifications regarding the status of their grocery orders from dispatch, transit, to final delivery.
1.2 Automating communication bridges the information gap between customers and delivery operations, increasing customer satisfaction and reducing the load on customer service.
1.3 Integrates and automates data flow from delivery management, driver tracking, and communication tools, creating a seamless end-to-end automated notification experience.

Trigger Conditions

2.1 Automated trigger upon creation of a delivery order in POS or eCommerce system.
2.2 Trigger automates when GPS coordinates update the delivery status (e.g., Out for Delivery, Near Destination, Delivered).
2.3 Automatedly initiate update notification when delivery status changes in logistics API/dashboard.
2.4 Automator completes when delivery confirmation is received or fails and requires re-attempt.

Platform Variants

3.1 Twilio SMS
• Feature/Setting: Automate sending SMS with tracking link or status; Configure "Programmable SMS" API to trigger on status update.
3.2 SendGrid
• Feature/Setting: Automate email notifications; "Transactional Templates" API, configure event webhook for status-driven triggers.
3.3 Pushbullet
• Feature/Setting: Automate real-time Push Notifications; Use Pushbullet API "Pushes" endpoint on status-change.
3.4 WhatsApp Business API
• Feature/Setting: Automate WhatsApp message delivery; Setup message templates through "Send Message" endpoint, trigger via webhook on order status update.
3.5 Firebase Cloud Messaging (FCM)
• Feature/Setting: Automate mobile app notifications; Use "Send Messages" API, triggered when location/ETA changes in backend.
3.6 Slack
• Feature/Setting: Automate internal or customer channel updates; Use "Chat.PostMessage" API, configure notification flow for staff.
3.7 Shopify
• Feature/Setting: Automate order status updates; Use "Order Fulfillment" Webhooks, trigger notification flow when order status changes.
3.8 Wix Velo
• Feature/Setting: Automate custom site pop-ups/messages; Use .onOrderStatusChanged() backend event and trigger showMessage() API.
3.9 Zapier
• Feature/Setting: Automate multi-app integration; Use "Webhooks by Zapier", trigger from delivery system and send notification to chosen channel.
3.10 Delhivery API
• Feature/Setting: Automate tracking event push; Use "/track" endpoint for status polling, trigger customer-facing update.
3.11 Shiprocket
• Feature/Setting: Automate status alert; Use "Tracking API" webhooks, trigger outbound customer communication.
3.12 Zoho Creator
• Feature/Setting: Automate custom workflow notifications; Configure "schedule workflow" and "send notification" logic on status change.
3.13 Google Chat
• Feature/Setting: Automate bot updates for order tracking; Use “Spaces.messages.create” API, triggered from logistics update.
3.14 Pabbly Connect
• Feature/Setting: Automate message flow; Use event trigger for tracking status and push text/email notification via connectors.
3.15 MoEngage
• Feature/Setting: Automate segmented push/emails; Use "Campaign API", trigger audience subset alerts by order status.
3.16 Intercom
• Feature/Setting: Automate in-app and email communication; Use "Conversations API" to automate customer message thread updates.
3.17 Klaviyo
• Feature/Setting: Automate customer email flows; Use "Flows" and "Event API", trigger on fulfillment event.
3.18 ClickSend
• Feature/Setting: Automate multi-channel alerts; Use "Send SMS" or "Send Email" API endpoint on delivery status update webhook.
3.19 Freshdesk
• Feature/Setting: Automate helpdesk ticket notifications; Use "Automations" to open tickets or send update emails on delivery status changes.
3.20 OneSignal
• Feature/Setting: Automate personalized push notifications; Use "Create Notification" API, triggered by order tracking updates in app/backend.
3.21 Mailchimp
• Feature/Setting: Automate customer order journey emails; Use "Transactional Email API" to trigger on delivery events.
3.22 Telegram Bot API
• Feature/Setting: Automate direct customer chat updates; Use "sendMessage" API when backend delivery status event occurs.

Benefits

4.1 Automates customer engagement, ensuring real-time, actionable delivery information with minimal manual intervention.
4.2 Automating alerts reduces customer anxiety and drives repeat business for the Indian grocery segment.
4.3 Automation eliminates manual follow-ups, freeing up staff resources for higher-value activities.
4.4 Automated tracking enhances transparency, improving CSAT and NPS scores in the retail grocery sector.
4.5 Automatable workflows offer scalable growth, supporting expanding delivery volumes and regions.