Passenger flow and queue monitoring alerts

Purpose

1.1. Automate detection of passenger congestion across terminal zones using live sensor, camera, and process data integration to streamline crowds, reduce wait times, and provide real-time alerts enabling faster mitigation.
1.2. Automates notification processes to ensure operational staff, security, and passenger services are aware of real-time crowding at check-in, security, immigration, boarding, and baggage claim, minimizing bottlenecks.
1.3. Automator for automated data-driven decisions and proactive queue management for enhanced passenger experience and operational efficiency.
1.4. Supports data analysis for automating long-term service planning and resource allocation.

Trigger Conditions

2.1. Live sensor/camera queue length thresholds exceeded.
2.2. Passenger flow rate drops below dynamic baselines.
2.3. Detection of crowd density over configurable KPI benchmarks.
2.4. Automated alerts from integrated queue analytics API reporting delays or anomalies.
2.5. Scheduled periodic polling of analytics platforms for trend-based automatable triggers.

Platform Variants

3.1. Twilio (Programmable SMS)
• Feature/Setting: Automates SMS-based queue alert to staff via 'Message' API; Configure automated phone numbers, triggers = congestion event.
3.2. SendGrid (Transactional Email API)
• Feature/Setting: Automated passenger experience alert via 'Mail Send' endpoint; Set recipient groups and dynamic templates.
3.3. Microsoft Teams (Incoming Webhooks)
• Feature/Setting: Automated notification to dedicated Teams channel; Configure webhook URL, send JSON payload with queue data.
3.4. Slack (Incoming Webhooks / Bot API)
• Feature/Setting: Automated Slack bot messages to operations; Configure webhook target, automate JSON message formatting.
3.5. PagerDuty (Incidents API)
• Feature/Setting: Automate alert incident creation for urgent congestion; Configure 'Create Incident' endpoint, set priority threshold.
3.6. AWS Lambda (Serverless Compute)
• Feature/Setting: Automate function triggers on congestion detection; Configure invocation via REST API from sensor data input.
3.7. Microsoft Power Automate
• Feature/Setting: Automate workflow to aggregate sensor output; Set up trigger/condition flow, send notifications to Outlook/Teams.
3.8. Google Cloud Functions
• Feature/Setting: Automate event-driven data processing; Trigger on Pub/Sub messages with congestion info.
3.9. Zapier (Webhooks/Email Parser)
• Feature/Setting: Automates multi-app integration; Configure custom webhooks to propagate queue alerts to various channels.
3.10. Sumo Logic (Cloud SIEM)
• Feature/Setting: Automate anomaly detection alerts from log streams; Setup alert rules for real-time queue analytics.
3.11. Splunk (HTTP Event Collector)
• Feature/Setting: Automates indexing and alerting on congestion data pushed via HEC; Configure search/alert condition.
3.12. Cisco Webex (Webhooks & Bots)
• Feature/Setting: Automate sending notifications to Webex spaces; Configure bot tokens and message posting endpoint.
3.13. ServiceNow (Incident Management API)
• Feature/Setting: Automator for ticket creation on abnormal passenger flow; Configure 'Create Incident' action.
3.14. Salesforce Service Cloud (Process Builder)
• Feature/Setting: Automate action triggers for support cases; Configure process automation on congestion event API input.
3.15. SMS Magic (SMS API)
• Feature/Setting: Automate congestion SMS alerts; Configure SMS trigger, recipient management.
3.16. WhatsApp Business API
• Feature/Setting: Automated queue alerts to on-site staff; Configure messaging endpoint, template message.
3.17. Telegram Bot API
• Feature/Setting: Automates real-time push alert to Telegram groups; Set bot token and message send function.
3.18. VictorOps (REST API)
• Feature/Setting: Automates incident escalation notifications; Configure incident trigger with queue info.
3.19. IBM Watson IoT Platform
• Feature/Setting: Automates sensor event analysis and actions; Configure Rule Actions based on flow data.
3.20. Azure Logic Apps
• Feature/Setting: Automate orchestrated workflows for passenger alerts; Configure event triggers and automated actions.
3.21. Google Chat Bots
• Feature/Setting: Automated alert cards posted to airport ops rooms; Configure bot endpoint, card format message.
3.22. Workplace by Facebook Integrations
• Feature/Setting: Automate congestion updates pushed to groups; Configure API message broadcast.

Benefits

4.1. Automating passenger flow detection and queue alerting reduces response time to congestion, enabling real-time resolution.
4.2. Automated queue analytics supports data-driven decision making, helping allocate resources more efficiently.
4.3. Automated alerts to operations staff, security, and customer care help ensure faster passenger processing.
4.4. Automating multi-channel notifications ensures no critical alert is missed, enhancing safety and satisfaction.
4.5. Facilitates automating trend analysis and historical data review for proactive passenger experience planning.