Customer Service & Communication AutomationsPurpose
1.2 Automates real-time updates to reduce manual intervention and errors during the delivery process.
1.3 Enables consistent, multi-channel communication to improve customer satisfaction and minimize delivery-related inquiries.
1.4 Automates internal communications between warehouse, logistics, and customer service for process optimization.
1.5 Enables tracking of delivery and shipping performance for operational insights, allowing further automation opportunities.
Trigger Conditions
2.2 Automator triggers when tracking number is assigned or updated.
2.3 Automated notification on delays or exceptions reported by carrier APIs.
2.4 Scheduled reminders for upcoming deliveries using date/time fields in shipping software.
2.5 Automation runs on customer requests for shipping status through self-service channels.
Platform Variants
3.1 Twilio SMS
• Feature/Setting: Use Messaging API, configure webhooks for shipment status events, map phone number fields.
• Sample: POST to /Messages endpoint on status change.
3.2 SendGrid
• Feature/Setting: Automated transactional email via Dynamic Templates triggered on event webhooks.
• Sample: Send dynamic order/shipping status messages via v3/mail/send API.
3.3 Mailgun
• Feature/Setting: Automation through Routes, email templates triggered on custom HTTP webhook events.
• Sample: POST to /messages with order status context.
3.4 WhatsApp Business API
• Feature/Setting: Automatedly send template messages using /messages endpoint on shipment or delivery updates.
• Sample: JSON payload to send shipping notification by phone.
3.5 Slack
• Feature/Setting: Incoming Webhooks, automate channel/DM notifications on shipment status for internal teams.
• Sample: JSON message to webhook URL on event trigger.
3.6 Microsoft Teams
• Feature/Setting: Automate notifications using Connector Webhooks for group or channel alerts on shipments.
• Sample: POST payload on delivery change.
3.7 Shopify
• Feature/Setting: Use Order Fulfillment Webhooks for automated notification when fulfillment events occur.
• Sample: Enable 'fulfillment_events/create' webhook.
3.8 HubSpot
• Feature/Setting: Workflow Automation Tool triggers emails/SMS based on property change ("Shipping Status").
• Sample: Workflow "if status=Shipped, then send notification."
3.9 Salesforce
• Feature/Setting: Process Builder automates notification on Opportunity/Order status updates.
• Sample: Scheduled Action: Email/SMS for matched records.
3.10 ShipStation
• Feature/Setting: Webhook on shipment events, automate external POST on status updates.
• Sample: Enable and configure webhook for 'Order Shipped'.
3.11 Zendesk
• Feature/Setting: Trigger automated ticket or notification on shipping update events.
• Sample: Target HTTP notification for delivery status.
3.12 Freshdesk
• Feature/Setting: Automate sending “delivery update” emails from ticket workflows.
• Sample: Scenario automation for tracking info to customer.
3.13 Google Chat
• Feature/Setting: Webhook bot sends automated messages to selected rooms.
• Sample: POST shipping status in bot message JSON.
3.14 Klaviyo
• Feature/Setting: Automated Flows with event-based Triggers for SMS/email on delivery events.
• Sample: Use "Order Shipped" event as trigger.
3.15 Gmail
• Feature/Setting: Auto-send templated messages using Gmail API when spreadsheet/order change detected.
• Sample: Send email via /users.messages/send.
3.16 Outlook
• Feature/Setting: Microsoft Graph API automates sending mail on shipping workflow triggers.
• Sample: /sendMail endpoint for shipment status change.
3.17 Facebook Messenger
• Feature/Setting: Facebook Messenger API automates notifying customers when order or shipping event detected.
• Sample: /me/messages endpoint used for order status.
3.18 Viber
• Feature/Setting: Viber API Send Message automates delivery of order/shipping notifications.
• Sample: POST to /pa/send_message on status update.
3.19 Telegram
• Feature/Setting: Bot API automates sending messages when order status changes.
• Sample: POST to /sendMessage endpoint.
3.20 Web Push (OneSignal)
• Feature/Setting: Automatedly trigger browser push notifications for new shipping events via OneSignal REST API.
• Sample: POST notification with event payload.
3.21 Zoho CRM
• Feature/Setting: Workflow Rules automates sending notification email or SMS on order status update.
• Sample: Rule: “If Shipping Status=Dispatched, then Send Notification”.
3.22 SAP
• Feature/Setting: Automated workflow in SAP Cloud Platform to send email/notification on delivery change.
• Sample: Integration Flow with Email/Alert Step.
3.23 QuickBooks
• Feature/Setting: Automate notifications with workflow triggers on invoice/fulfillment status change.
• Sample: Notification automation using QuickBooks Workflow.
Benefits
4.2 Automated updates provide customers with transparency, reducing status inquiry volume.
4.3 Multi-channel support through automation, ensuring customers receive timely notifications on preferred platform.
4.4 Automator increases reliability and reduces risk of missing status updates.
4.5 Automation logs for compliance and quality assurance audits.
4.6 Automatedly improves trust, customer retention, and operational scalability.