Waitlist management notifications

Purpose

1.1. To automate notifications for guests on a waitlist at a Japanese curry restaurant, ensuring timely communication when tables become available and streamlining customer management.
1.2. Enables automated update on queue status, estimated wait times, confirmations, and cancellations, reducing manual messaging.
1.3. Enhance guest satisfaction with real-time, automated, and multi-channel outreach, minimizing no-shows and waitlist abandonment.

Trigger Conditions

2.1. Customer added to the waitlist through in-house tablet, website, or call.
2.2. Table ready for next customer.
2.3. Customer cancels or fails to confirm within a queued window.
2.4. Staff manually updates a table’s availability in the POS system or hosted reservation system.

Platform Variants

3.1. Twilio SMS
• Feature/Setting: Automate SMS via Programmable Messaging; configure API endpoint for sending notification based on trigger event.
3.2. SendGrid
• Feature/Setting: Automates email notifications through transactional templates; use Send Mail API to send automated messages to waitlisted parties.
3.3. WhatsApp Business API
• Feature/Setting: Use WhatsApp Cloud API to automate message sending; set webhook for table availability.
3.4. Slack
• Feature/Setting: Automates notification to staff channels; set Incoming Webhook for waitlist changes.
3.5. Telegram Bot API
• Feature/Setting: Create automated bot to notify customers or staff; use sendMessage method tied to queue events.
3.6. Google Calendar
• Feature/Setting: Automate event invitations for reservations; use Calendar API to update bookings.
3.7. Microsoft Teams
• Feature/Setting: Configure automated messages in channels using Teams Bot Framework based on waitlist events.
3.8. Facebook Messenger Platform
• Feature/Setting: Automate reservation updates via Send API; webhook listens for queue changes.
3.9. LINE Messaging API
• Feature/Setting: Automate customer notifications via LINE Bot; replyMessage endpoint set for event triggers.
3.10. Salesforce
• Feature/Setting: Automate updates in Service Cloud; use Process Builder to send notifications on record change.
3.11. HubSpot
• Feature/Setting: CRM workflow automator to trigger emails, texts, or notifications on status update.
3.12. Zendesk
• Feature/Setting: Automate ticket creation and notifications with Triggers/Automations for new waitlist requests.
3.13. Mailchimp
• Feature/Setting: Automate email campaigns/tasks; use Transactional API to send experience follow-ups.
3.14. OneSignal
• Feature/Setting: Automate push notifications to app users; configure REST API for event-based messaging.
3.15. ActiveCampaign
• Feature/Setting: Automate SMS/email via automations; trigger workflow when customer enters/leaves waitlist.
3.16. Zapier
• Feature/Setting: Multi-platform process automation; setup Zap on waitlist record modification.
3.17. Webex
• Feature/Setting: Automate team alerts using Webhooks; configure Bot to relay queue updates.
3.18. Intercom
• Feature/Setting: Automated chat or push notifications; set up trigger rules for reservation changes.
3.19. Google Workspace (Gmail)
• Feature/Setting: Automate templated emails with triggers using Gmail API for waitlist events.
3.20. Pusher
• Feature/Setting: Automate real-time web/app notifications with push channels on waitlist activity.
3.21. Plivo
• Feature/Setting: Programmable SMS/calls automation via API; configure for reservation and queue notifications.

Benefits

4.1. Automates timely customer notifications, reducing staff burden.
4.2. Automated updates decrease abandoned waitlists and lost reservations.
4.3. Automation ensures consistent customer experience across multiple channels.
4.4. Streamlined queue management automates staff workflows.
4.5. Automated feedback collection post-visit for continuous improvement.
4.6. Automates waitlist analytics for business insights, optimizing operations.